Nest Innovative Solutions
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Nest Innovative Solutions is a business solution provider for the insurance industry. It offers products under the brand Macaw© in the areas of mobility & self-service, customer relationship management, channel systems, and an end to end P&C insurance administration system. These products and solutions are based on a configurable, any-device, open source platform software architecture; and can be deployed quickly to realize business benefits within months rather than quarters. These products and solutions have been deployed by several Insurers in Indian sub-continent and Gulf Council of Countries.
Macaw© is an insurance platform consisting of more than thirty different components to support customer centric and mobility enabled “digital” operations of an Insurer. The key differentiator of the platform is the mobile-first self-service capability of different stakeholders including customers and sales-force. Macaw© supports multiple insurance products (all P&C lines for both commercial and personal lines), multiple channels (direct, intermediary-based and financial institutions), multiple devices (mobile, tablet and web) and end-to-end insurance business processes viz. prospecting, campaign management, lead management, sales, underwriting, intermediary performance management, policy servicing, claims and reinsurance. Macaw© has a configurable core with a highly parameterized insurance product repository, a workflow engine, an externalized rules component, a document management component and a versatile set of operational analytics components in the form of dashboards. Macaw© has been deployed by several insurers in Middle East Asia and Indian Sub-continent as mobile & web apps for marketing / sales / renewals / claims, as a sales and service CRM for Life as well as P&C business, and as a P&C insurance back-office to handle all needs from sales to reinsurance. Built with a scalable architecture at the top of free, open-source, community-edition platforms, Macaw© is targeted at reducing the cost-per-policy by 30%.