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Interactive Intelligence Group, Inc. is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. With the multichannel platform from Interactive Intelligence® and its integrated applications for the contact center, unified communications, business process automation and insurance content management, your organization has a consolidated view of all communications, processes, and content with a single open solution.
Interaction Process Automation®
Interaction Process Automation (IPA) streamlines even the most complex processes with Communications-Based Process Automation — an approach that leverages proven communications technologies and practices from the contact center environment. By keeping track of work, progress, people, skills, qualifications, availability, and resources - IPA optimizes processes by automatically prioritizing and routing work to the best qualified and available worker for timely completion, regardless of the person’s location.