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eGain is #1 Customer engagement software with complete services for a multichannel world and have app for all, such as live chat software, cloud software, knowledge management software, etc. eGain provides solutions for companies in all verticals to get best cost-effective customer experience.
eGain Case Manager
eGain Case Manager™ is a case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is customer engagement software suite, which helps businesses transform their traditional call centers into multichannel customer engagement hubs.