Digital Insurance in Africa – a continent full of opportunity
It was a pleasure to be part of the first digital insurance conference in Africa held from 5-7th August in Johannesburg.
I was impressed at the relatively advanced state of digital innovation in South Africa and the enormous potential for insurance in Africa as a whole. More and more countries in Africa are reaching the point at which purchase of individual insurance will start to accelerate.
A short commentary on some of the presentations and links to slideshare for the actual presentation is provided below. As usual though much of the value was the opportunity to meet people who are passionate about digital insurance and looking to make changes in their own organisations.
I am looking forward to the opportunity to return to Africa soon. You may also like this article I wrote ahead of my trip – read the article.
Summary of a selection of the presentations
Lovemore Gomera, Managing Director, Alexander Forbes Zimbabwe – presented on the digital insurance outlook for Africa. View the slides.
Lunga Siyo, Head of online business at Santam – presented on how to take a traditional business online. View the slides.
Tawanda Chatikobo, Digital Manager, Nedbank Insurance – presented on how high performance insurers can create business value from digital transformation. View the slides.
Karin Kruger, Associate Director, KPMG – presented on creating customer value in the digital age. View the slides.
Sharad Mathur, SVP and National head Digital and Alternate channels – presented on SBI General Insurance’s journey to a single view of the customer in India. View the slides.
David O’Brien, General Manager Customer Engagement and Digital, Old Mutual – presented on managing stakeholder expectations using the example of a Telco micro insurance initiative.View the slides.
Jonathon Houston, Head of Digital Marketing, HKLM Group – spoke about connecting with mobile consumers using digital marketing.View the slides.