Customer Service & Experience
McKinsey & Company – Moving to a user-first, omnichannel approach
Capgemini – Life Insurance Top Trends 2021
Going digital: Insights to optimise consumer appetite for online insurance in Asia 2020
Library: Shift Technology Fraud Insights
Adacta Fintech: Digital Transformation in Insurance – APIs, Platforms, and Ecosystems
Ember: The Joy of CX
BCG: Digital underinvestment hurts insurers
Oliver Wyman: COVID-19 Considerations for Insurers in Asia
KPMG: COVID-19: customer and digitisation in insurance
SAS: Insurance at Risk – The Search for Safety in a Changing World
Oxbow Partners: Suitability, transparency, certainty: The three imperatives for post-COVID-19 insurance propositions
PwC: Reimagining DDO as more than just compliance
McKinsey: The multi access revolution in insurance sales
KPMG: The Customer Experience Continuum
BMC: Willingness to adopt wearable devices with behavioural and economic incentives by health insurance wellness programs
Santalucia embraces agile integration approach
Santalucia which is a Spanish insurer has partnered with Red Hat to embrace agile integration and open hybrid technologies to further its digital transformation strategy....
This Time It’s Personal: A human approach to profitable growth for insurers
AXA partners with Mynt and MicroEnsure for digital insurance app
In the Philippines, AXA has partnered with Mynt and MicroEnsure to provide digital insurance coverage through GCash Insure. GCash Insure is an extension of Mynt’s GCash app w...
AXA boosts digital interactions with RingCentral partnership
AXA which has partnered with RingCentral and through the use of its digital interaction platform, RingCentral Engage Digital, has seen a 50% month on month growth in its digi...
Why mobile payments is a game changer for life insurers
Trov Launches InsurTech White-Label Insurtech Platform and Partners with Lloyds Banking Group
Trov has partnered with Lloyds Banking Group to launch a portfolio of end-to-end digital, white-labelled insurance products designed to be rapidly deployed by financial organ...
Grab raises $300m from Invesco to move beyond ride-hailing
Grab , a ride-hailing company in SEA has raised $300 million from Invesco to further boost its drive to become a “super-app” offering a plethora of ...
Where are banks and insurers on their digital mastery journey?
Keep Warranty is a B2B2C app tackling the issue of lost warranties and purchase slips by storing them in one secure location and making it accessible at all times via the app...
MSIG Insurance, the first in Singapore to use video tech to optimise motor claims process
MSIG Insurance has partnered with communications tool Wavecell and claims management software-as-a-service (SaaS) provider Merimen to launch a video interaction pilot program...
TDI TALKS! With Tony Tarquini, Director of Insurance for EMEA @ PEGA
MySeg – manage all your insurances in one place
MySeg aims at improving consumer’s insurance experience by allowing all insurance matters to be easily and conveniently dealt with in one place –...
Digital changes the game in Financial Services
Imburse Pitch – LIVEFEST 2018 Africa InsurTech Startup Awards
Zia Zaman from MetLife Asia speak @ Platforms & Eco-systems – The Future of Insurance in Asia? panel session – Asia & ANZ...
Digital Customer Engagement – Making connections that count panel session @ Europe LIVEFEST 2018
Hanne Tuomisto-inch from Google speaks @ Digital Customer Engagement – Making connections that count panel session – Europe LIVEFES...
Thomas Harrington from Pegasystems speaks @ Digital Transformation – Urgent or Too Late? panel session – North America LIVEFEST 2018
Etiqa Takes the Lead to Service Insurance Customers via WhatsApp in Singapore
Etiqa Singapore and Whatsapp have entered into an agreement to allow customers to leverage Etiqa’s customer care support via the messaging application. All personal pol...
RELATIONSHIPS REMAIN ESSENTIAL FOR SUCCESSFUL DIGITAL TRANSFORMATION
Homelyfe launches B2B platform to enable digital innovation at start-up speed
HomeLyfe, a UK based insurtech, has launched a new digital insurance platform called Aventus which allows challenger and retail banks to integrate with any insurer t...
Legal & General launches digital platform for brokers
In the UK, L&G has launched a new digital broker platform that delivers greater efficiency by enabling online client management for Group Income Protection and Group Life...
Redefining Insurance:The future ahead…
TDI TALKS! WITH TONY TARQUINI, DIRECTOR OF INSURANCE FOR EMEA @ PEGA
TDI Talks! With Abhishek Shah and Prayat Shah from Wellthy Therapeutics
TDI TALKS! With Tony Tarquini, Director of Insurance for EMEA @ PEGA
Global LiveFest Digital Innovator Richard Leftley – Reaching New Insurance Consumers
Uber launches Insurance Cover for its Drivers, Riders in Bangladesh
Uber, the world’s largest on-demand ridesharing company, has launched an insurance programme for its riders and drivers in Bangladesh.
The policy will provide bo...
Aegon invests in German pension startup fairr.de
Wealth and asset management
Asset management tech for insurers
How technology can boost insurers’ operational efficiency
TDI Webinar May 2018 – Simplifying Customer Experience
TDI Webinar May, 2018 – Simplifying the customer experience
Ten Steps to Succeed as a Digital Insurer
MetLife partners with AXA telemedicine platform
Metlife and AXA have partnered to develop a teleconsultation service proposition to all employees in the US who are travelling overseas.
Dnurse Insulin Dosage Monitor; Insulink.
Worldwide, medical devices that cater for diabetics have improved considerably. However, insulin pens still require users to go through several steps and menus to record dosa...
Chubb and Grab partner to provide in-app insurance solutions
Chubb, one of the largest P&C insurance operators has entered into a partnership with Grab, an on-demand transportation and FinTech platform in Southeast ...
Simplifying the customer experience
The InsurTech phenomenon makes the customer experience simpler
Bupa strikes digital health partnership with HealthTap
Bupa has entered into a partnership with US based HealthTap, which styles itself as a ‘healthcare operating system’ powering the largest network of interactiv...
Enhancing Digital Trust in Banking and Insurance
The Connected Ecosystem: A new business model for insurers
2018: InsurTech hits its stride
Customer Engagement webinar recording – Poll concludes that the most important customer initiative is building an omni-channel capa...
TDI Webinar Nov, 2017 – Customer Engagement in a Connected World
Espire Infolabs Customer Engagement Hub (CEH)
Espire Infolabs (a global CRM provider) and Pitney Bowes (a logictics firm) have launched the Customer Engagement Hub, to help insurers and intermediaries implementation, ana...
Majesco’s Digital1st insurance
Founded in 1982, Majesco is a global provider of core insurance software and consulting services. In 2017, it launched its first digital engagement and micro-services based s...
Metromile; the pioneers of digital engagement insurance
Customer engagement in a digital world
Customer Engagement in a Connected World
Consumer Behavior Transformation – NobleOak Paper
Understanding Digital Expectations – PwC Report
Zuihuibao insurance platform
Zuihuibao is a Chinese insurance platform focusing on personal accident insurance, travel insurance and car insurance. Based in Shanghai, Zuihuibao is operating through WeCha...
Transforming life insurance with design thinking – McKinsey Report
Physical Sales Networks In the Digital Era – Wavestone
How to Engage with your Insurance Customers – Kofax
QualityKiosk and The Digital Insurer Announce a Strategic Partnership
Driving Stronger Returns from Customer Experience – ADMA
The CareVoice – Chinese mobile platform bringing trusted ratings and recommendations on top quality healthcare services
The CareVoice is a Shanghai based independent health platform that provides ratings and recommendations on medical providers so that Chinese consumers can find hospi...
The Next Generation Customer – KPMG Kenya Insurance Survey
The Digital Insurer webinars – participant guidelines and dial in numbers
The Power of Integrated Content and Process Management – SMA
Digital Trust: Strengthening Customer Relationships-Accenture
Businesses must design for better digital experiences – HP
China Taiping Insurance – Wechat Road Side Assistance
As China’s auto insurance premiums begin to be liberalised, insurers are beginning to experiment with new policy features, services and pricing that can differentiate them in...
FinanceFox – The insurance consultant for your back pocket
FinanceFox is a Swiss-based mobile app that facilitates the digital management of insurance policies and also offers advice regarding coverage gaps,...
MetLife’s MULAN App
The Uberisation of Insurance – Putting the Customer First
Disruptive Behavior: Power to the People – 1insurer
Insurance Through the Eyes of the Customer webinar recording – Poll suggests that majority would go online for price discovery and ...
TDI Webinar Jun 2016 – Insurance Through the Eyes of the Customer
TDI Webinar June, 2016 – Insurance Through the Eyes of the Customer
MetLife Infinity – Digital vault for your memories today & tomorrow
MetLife Infinity is MetLife’s most recent initiative to embrace a mobile first world. This app serves as a part capsule and part digital vault to store and share memories wit...
Zest Health – Smart Concierge service and App
Zest Health is an mHealth startup based in Chicago. Zest is currently trying to reinvent the way consumers make healthcare decisions through a mobile solution and concierge s...
Blurred lines: How FinTech is shaping Financial Services – PWC
Customer comes first – Trov, Sure & GetSafe discuss InsurTech Distribution
Sureify – the Salesforce.com of Insurance Engagement
USAA’s Digital-driven Customer-Centric DNA
Insurance in the interconnected age – BT Global Services
The Insurance CIOs Guide to Building an Agile Communications Strategy – Oracle Whitepaper
The Digital Mandate for Health Plans – Cognizant whitepaper
Wins the Loyalty of the Insurance Digital Customer – Sutherland
GetSafe Digital Insurance Manager
Knip – Mobile-First Digital Insurance Manager
Knip is a Swiss based ‘Mobile-First’ Digital Insurance Manager with a $15.7 million Series B round to its name. According to Knip co-founder Dennis, “We want to build an ...