Customer Service & Experience
Articles
Library : EY – How can insurance protect the customers who need it most?

Library : Forbes – Why Insurers Must Reframe The Paradigm Of Trust For The Digital Age

Library: One Inc – Five Things Insurers Need to Know About Digital Wallet Payments

Library: Insurance Edge – Insurance is in desperate need of a digital revolution

Library: AI Multiple – Top 10 insurance chatbots applications/use cases in 2021

Library: Bain – Insurers and consumers in Covid-19 markets: Too many missed connections

Library: Life Code Compliance Committee – Annual Industry Data and Compliance Report 2019-20

Digital Insurance – How insurtechs can learn from e-commerce

IIR – What’s Slowing Down Digital Transformation in Insurance?

McKinsey & Company – Moving to a user-first, omnichannel approach

Capgemini – Life Insurance Top Trends 2021

Library: Swiss Re – Going digital: Insights to optimise consumer appetite for online insurance in Asia 2020

Library: Shift Technology Fraud Insights

Library: Adacta Fintech – Digital Transformation in Insurance: APIs, Platforms, and Ecosystems

Library: Ember – The Joy of CX

BCG: Digital underinvestment hurts insurers

Oliver Wyman: COVID-19 Considerations for Insurers in Asia

KPMG: COVID-19: customer and digitisation in insurance

SAS: Insurance at Risk – The Search for Safety in a Changing World

Oxbow Partners: Suitability, transparency, certainty: The three imperatives for post-COVID-19 insurance propositions

PwC: Reimagining DDO as more than just compliance

McKinsey: The multi access revolution in insurance sales

KPMG: The Customer Experience Continuum

BMC: Willingness to adopt wearable devices with behavioural and economic incentives by health insurance wellness programs

This Time It’s Personal: A human approach to profitable growth for insurers

Why mobile payments is a game changer for life insurers

Where are banks and insurers on their digital mastery journey?

TDI TALKS! With Tony Tarquini, Director of Insurance for EMEA @ PEGA

Digital changes the game in Financial Services

RELATIONSHIPS REMAIN ESSENTIAL FOR SUCCESSFUL DIGITAL TRANSFORMATION

Redefining Insurance:The future ahead…

TDI TALKS! WITH TONY TARQUINI, DIRECTOR OF INSURANCE FOR EMEA @ PEGA

Global LiveFest Digital Innovator Richard Leftley – Reaching New Insurance Consumers

Wealth and asset management

Asset management tech for insurers

How technology can boost insurers’ operational efficiency

TDI Webinar May 2018 – Simplifying Customer Experience

Ten Steps to Succeed as a Digital Insurer

Simplifying the customer experience

The InsurTech phenomenon makes the customer experience simpler

Enhancing Digital Trust in Banking and Insurance

The Connected Ecosystem: A new business model for insurers

2018: InsurTech hits its stride

Customer Engagement webinar recording – Poll concludes that the most important customer initiative is building an omni-channel capa...

Metromile; the pioneers of digital engagement insurance

Customer engagement in a digital world

Customer Engagement in a Connected World

Consumer Behavior Transformation – NobleOak Paper

Understanding Digital Expectations – PwC Report

Transforming life insurance with design thinking – McKinsey Report

Physical Sales Networks In the Digital Era – Wavestone

How to Engage with your Insurance Customers – Kofax

QualityKiosk and The Digital Insurer Announce a Strategic Partnership

Driving Stronger Returns from Customer Experience – ADMA

The Next Generation Customer – KPMG Kenya Insurance Survey

The Digital Insurer webinars – participant guidelines and dial in numbers

The Power of Integrated Content and Process Management – SMA

Digital Trust: Strengthening Customer Relationships-Accenture

Businesses must design for better digital experiences – HP

The Uberisation of Insurance – Putting the Customer First

Disruptive Behavior: Power to the People – 1insurer

Insurance Through the Eyes of the Customer webinar recording – Poll suggests that majority would go online for price discovery and ...

TDI Webinar Jun 2016 – Insurance Through the Eyes of the Customer

Blurred lines: How FinTech is shaping Financial Services – PWC

Customer comes first – Trov, Sure & GetSafe discuss InsurTech Distribution

Sureify – the Salesforce.com of Insurance Engagement

Insurance in the interconnected age – BT Global Services

The Insurance CIOs Guide to Building an Agile Communications Strategy – Oracle Whitepaper

The Digital Mandate for Health Plans – Cognizant whitepaper

Wins the Loyalty of the Insurance Digital Customer – Sutherland

Digital Transformation In The Age Of The Customer – Forrester

Increased Customer Intimacy & Digital Ecosystems – Dr Peter Weill

Digitising End-to-End Offerings for Tech-Savvy Customers – TCS

How insurers can harmonize customer communications – PwC

Close the omni-channel customer experience gap – IBM

Tailoring consumer engagement for today’s middle market-Deloitte

CRM in Insurance – SMA Whitepaper

The emergence of “engagement insurance” & the developing social conscience of protection insurance

Customer Experience in the Insurance Sector – Microsoft

Future Solutions in Customer Experience – Energesse

The why and how of simplified customer communications – E&Y

Insurance All Channel Experience – Capgemini Report

Consumerization and the digital enterprise – E&Y Research Paper

Insurance portals that deliver – PWC Report

2015 World Insurance Report by Capgemini and Efma

Modern Customer Care In a Multi-Channel World – Oracle

Innovation in the Insurance Customer Experience – SMA

The changing face of the insurance customer – A white paper by Anthony Day from Suncorp

Delivering Exceptional Customer Experiences – Accenture Report

Building a customer-centric insurance company-Pitney Bowes

Omni-channel approach for customer experience – Infosys

Innovation in the Insurance Customer Experience – SMA

The Customer-centric Insurer in the Digital Era – Accenture

The digital prize – Taking customer connection to a new level – PWC

Understanding the changing insurance consumer – Applied

Reimagining Customer Relationships – EY Global Survey

Changing the Paradigm for Customer Interaction – SMA

How insurers can win customers one at a time – PWC

Digital thinking for product bundling in insurance

Welcome to the Consumer Revolution – E&Y eBook

Knowing your customer – An imperative for growth – PWC

The Valued Insurer – A report from KPMG

The Customer-Centric Insurer – SAP Report

Five no regret moves for superior customer engagement – McKinsey

Customer-Centricity in Financial Services Goes Digital – BCG

Time for insurers to rethink their relationships – Survey 2012 by E&Y

Delivering Exceptional Customer Experience – Accenture Report

Meaningful Customer Engagement for Insurance – AETINS

Driving Customer Engagement in Insurance – COMARCH

Know Your Customer Behaviour – Wipro Insurance Journal

Digital Leadership – Interview with Joe Gross – Capgemini

Trends in Insurance – Capgemini White Paper

Password policies – a customer centric view : the good, the bad and the ugly

Cigna gets digital

The Voice of the Customer – Insurance Survey by Ernst & Young

Customer Portals – Moving Beyond Information

Asia 2017 Session Review – The Digital Insurance Customer

Aegon invests in German pension startup fairr.de
AXA boosts digital interactions with RingCentral partnership
AXA which has partnered with RingCentral and through the use of its digital interaction platform, RingCentral Engage Digital, has seen a 50% month on month growth in its digi...

AXA partners with Mynt and MicroEnsure for digital insurance app
In the Philippines, AXA has partnered with Mynt and MicroEnsure to provide digital insurance coverage through GCash Insure. GCash Insure is an extension of Mynt’s GCash app w...

Bupa strikes digital health partnership with HealthTap
Bupa has entered into a partnership with US based HealthTap, which styles itself as a ‘healthcare operating system’ powering the largest network of interactiv...

Imburse Pitch – LIVEFEST 2018 Africa InsurTech Startup Awards

China Taiping Insurance – Wechat Road Side Assistance
As China’s auto insurance premiums begin to be liberalised, insurers are beginning to experiment with new policy features, services and pricing that can differentiate them in...

Chubb and Grab partner to provide in-app insurance solutions
Chubb, one of the largest P&C insurance operators has entered into a partnership with Grab, an on-demand transportation and FinTech platform in Southeast ...

Zia Zaman from MetLife Asia speak @ Platforms & Eco-systems – The Future of Insurance in Asia? panel session – Asia & ANZ...

Digital Customer Engagement – Making connections that count panel session @ Europe LIVEFEST 2018

Hanne Tuomisto-inch from Google speaks @ Digital Customer Engagement – Making connections that count panel session – Europe LIVEFES...

Thomas Harrington from Pegasystems speaks @ Digital Transformation – Urgent or Too Late? panel session – North America LIVEFEST 2018

Dnurse Insulin Dosage Monitor; Insulink.
Worldwide, medical devices that cater for diabetics have improved considerably. However, insulin pens still require users to go through several steps and menus to record dosa...

TDI Talks! With Abhishek Shah and Prayat Shah from Wellthy Therapeutics

TDI TALKS! With Tony Tarquini, Director of Insurance for EMEA @ PEGA

Espire Infolabs Customer Engagement Hub (CEH)
Espire Infolabs (a global CRM provider) and Pitney Bowes (a logictics firm) have launched the Customer Engagement Hub, to help insurers and intermediaries implementation, ana...

Etiqa Takes the Lead to Service Insurance Customers via WhatsApp in Singapore
Etiqa Singapore and Whatsapp have entered into an agreement to allow customers to leverage Etiqa’s customer care support via the messaging application. All personal pol...

TDI Webinar May, 2018 – Simplifying the customer experience

FinanceFox – The insurance consultant for your back pocket
FinanceFox is a Swiss-based mobile app that facilitates the digital management of insurance policies and also offers advice regarding coverage gaps,...

TDI Webinar Nov, 2017 – Customer Engagement in a Connected World

The Digital Insurer Webinar: Insurance Through the Eyes of the Customer

GetSafe Digital Insurance Manager

Grab raises $300m from Invesco to move beyond ride-hailing
[google-translator]
Grab , a ride-hailing company in SEA has raised $300 million from Invesco to further boost its drive to become a “super-app” offering a plethora of ...

TDI Webinar June, 2016 – Insurance Through the Eyes of the Customer

Asian Financial Services Congress 2016

Homelyfe launches B2B platform to enable digital innovation at start-up speed
HomeLyfe, a UK based insurtech, has launched a new digital insurance platform called Aventus which allows challenger and retail banks to integrate with any insurer t...

Keep Warranty
Keep Warranty is a B2B2C app tackling the issue of lost warranties and purchase slips by storing them in one secure location and making it accessible at all times via the app...

Knip – Mobile-First Digital Insurance Manager
Knip is a Swiss based ‘Mobile-First’ Digital Insurance Manager with a $15.7 million Series B round to its name. According to Knip co-founder Dennis, “We want to build an ...

Legal & General launches digital platform for brokers
In the UK, L&G has launched a new digital broker platform that delivers greater efficiency by enabling online client management for Group Income Protection and Group Life...

Majesco’s Digital1st insurance
Founded in 1982, Majesco is a global provider of core insurance software and consulting services. In 2017, it launched its first digital engagement and micro-services based s...

MetLife Infinity – Digital vault for your memories today & tomorrow
MetLife Infinity is MetLife’s most recent initiative to embrace a mobile first world. This app serves as a part capsule and part digital vault to store and share memories wit...

MetLife partners with AXA telemedicine platform
Metlife and AXA have partnered to develop a teleconsultation service proposition to all employees in the US who are travelling overseas.
MetLife’s MULAN App
MSIG Insurance, the first in Singapore to use video tech to optimise motor claims process
MSIG Insurance has partnered with communications tool Wavecell and claims management software-as-a-service (SaaS) provider Merimen to launch a video interaction pilot program...

CEO Perspectives: Stephen Leguillon, CEO of Seyna

Insurance Institute of Ontario- Construction Surety Bonds

Liberty Mutual to acquire Fetch’s technology

Mark Breading | Insurance Thought Leadership

DBS consumer bank’s idea of financial inclusion? Advice

Roostify partners with Covered

Boston Mutual Life Insurance announces new department

Beat Capital Partners Selects OneShield to Launch U.S. In...

Category: From The Field Exclusive News

Life Design Sprints: How to Deliver Innovation in the Dig...

Progress at Liberty Mutual’s Comparion agency

Price matters but customers deserve more

Effective digital transformation requires a comprehensive...

Future-ready insurance technology & operations

Meet the insurtech: Onuu

What Intact’s CEO thinks of Ontario’s auto insurance budget

BeReal photo-sharing app climbing the charts – TechCrunch

The Importance of AI Transparency at Betterview

How AI Will Redefine The Role Of IMOs

The end of dual pricing and what it means

Why Most Automated Insurance Quotes Fail The Mass Affluent

We are hiring!

EP 168 – InsureTech Connect Asia – Cherie Wan...

The customer-focused transformation of insurance

Amodo received the Frost and Sullivan’s Technology Innova...

How Health Insurers Can Elevate The User Experience

Guided Intelligence Can Help Sales Managers In The Work-F...

November was filled with exciting InsureTech conferences

Insurance Is Overdue For Digital Transformation

To win insurtech 2.0, focus on underwriting before growth...

Pay per Mile Program: Meet the Participants of Our Webinar!

Can Underwriting Technology Help Insurance Companies Meet...

Tower Insurance is a finalist in 2021 ANZIIF New Zealand ...

Technology Can Help Insurers Snag Potential Buyers Who Re...

AIG Hong Kong launches bilingual driving app based on Amo...

3 Ways Smart Tech Can Attract Customers

COVID-19 Will Be The Big Accelerator Of Insurance Tech In...

How do we Keep our Customers Happy?

LTI Positioned as a Leader in ISG Provider Lens™ Enterpri...

Insurance levels up: The rise of digital platforms

Alt Lending Week Ending 13th May 2022 – Daily Fintech

Amazon’s lessons for insurers on sustainable growth

In uncertain times, insurers can trust both the fundament...

Google launches Google Wallet to help you store your cred...

Google makes it easier to chat with its Assistant – TechC...

Zurich Australia launches SME insurane portal for brokers

Allstate is addressing inflation by raising prices

PayPal, Aon Partner to Offer Insurance Through Payments P...

Form Energy, the buzzy battery tech company, offers more ...

FWD partners with Traveloka in Vietnam
