Customer Service & Experience
Articles
Library : EY – How can insurance protect the customers who need it most?
Executive summary : An EY survey of insurance consumers reveals how the pandemic shifted financial well-being and prompted interest in new insurance protections. For consumers, the...
Library : Forbes – Why Insurers Must Reframe The Paradigm Of Trust For The Digital Age
Executive summary : Robert Burr, CEO Asia Pacific of iptiQ, part of the Swiss Re Group’s global strategy to make the world more resilient In Sapiens, Yuval Noah Harari neatly...
Library: One Inc – Five Things Insurers Need to Know About Digital Wallet Payments
Executive summary: In March 2020, the Merriam-Webster Dictionary added contactless to its word list. They define it as relating to or “being a technological system (as for making...
Library: Insurance Edge – Insurance is in desperate need of a digital revolution
Executive summary : In this piece, Callum Rimmer, founder and CEO, By Bits takes a look at how far we still have to go when it comes to digital insurance. It is thought-provoking...
Library: AI Multiple – Top 10 insurance chatbots applications/use cases in 2021
Executive summary : Chatbots can provide faster and cheaper customer service, and accelerate sales and marketing efforts. There are chatbot applications for almost all industries,...
Library: Bain – Insurers and consumers in Covid-19 markets: Too many missed connections
Executive summary : This article makes use of a series of infographics to illustrate how COVID-19 has changed the insurance landscape and explains why insurers must embrace digital...
Library: Life Code Compliance Committee – Annual Industry Data and Compliance Report 2019-20
Executive summary : Key findings New consumer protection laws resulted in 8.3 million fewer covers Covers in force this year reduced by 20% compared to 2018–19 (down from 40.9 ...
Digital Insurance – How insurtechs can learn from e-commerce
Executive summary : Perhaps it’s human nature to reinvent the wheel. We tend to see complexity instead of simplicity, creating or over-inflating challenges because solving tough ...
IIR – What’s Slowing Down Digital Transformation in Insurance?
Executive summary : Insurers can allay their fears about investing in new technology by making compliance a priority, getting all stakeholders aligned around digital ...
McKinsey & Company – Moving to a user-first, omnichannel approach
Executive summary : Today, about one in four motor insurance policies in Germany is sold online, and other property – and personal-insurance products are increasingly being ...
Capgemini – Life Insurance Top Trends 2021
Executive summary : Miles to go before I sleep… COVID-19 continues to have a serious impact on the life insurance industry. Job losses, defunct traditional channels, and lack...
Library: Swiss Re – Going digital: Insights to optimise consumer appetite for online insurance in Asia 2020
January 2021 featured reports: In line with the broadly regional theme of this month’s library entries, we are featuring two reports from Swiss Re on digital transformation and ...
Library: Shift Technology Fraud Insights
December 2020 featured report: Shift Technologies’ latest fraud insights report covers the fraud, waste and abuse (FWA) trends impacting the global healthcare payer market. ...
Library: Adacta Fintech – Digital Transformation in Insurance: APIs, Platforms, and Ecosystems
November 2020 featured report: The pandemic will only accelerate the digitalisation of the insurance industry. So says the report from Adacta Fintech, which is this month’s ...
Library: Ember – The Joy of CX
October 2020 featured report: Customer experience is increasingly a focus for insurance companies. However, this report asks whether insurers are really committed to implementing ...
BCG: Digital underinvestment hurts insurers
Executive summary : Most insurers are underinvesting in digital initiatives and are steadily falling behind the industry’s “digital champions”—companies prioritising those ...
Oliver Wyman: COVID-19 Considerations for Insurers in Asia
Executive summary : The COVID-19 pandemic has had a major impact on almost all economic sectors, and insurers are no exception. While governments are limiting the damage by ...
KPMG: COVID-19: customer and digitisation in insurance
Executive summary : Who hasn’t asked at some point, “How will this pandemic affect me and my family? How will it affect our lives? Our jobs, education, graduation, birthdays, ...
SAS: Insurance at Risk – The Search for Safety in a Changing World
Executive summary : Why insurers must move to a more proactive, customer-centric operating model to protect their policyholders — and their own businesses — in a post-COVID-19 ...
Oxbow Partners: Suitability, transparency, certainty: The three imperatives for post-COVID-19 insurance propositions
Executive summary : On 1 May the UK regulator, the FCA, announced that it expects insurers to “consider whether and how coronavirus may have materially affected the value of ...
PwC: Reimagining DDO as more than just compliance
Executive summary : Reimagining DDO as more than just compliance At first glance, the design and distribution obligations (DDO) could be seen as compliance boxes to tick. But a ...
McKinsey: The multi access revolution in insurance sales
Executive summary: The multi-access (r)evolution in insurance sales Consumers expect a seamless, digitally enhanced experience across multiple access points and channels. Three ...
KPMG: The Customer Experience Continuum
Executive summary: In a world where health systems and pharmaceutical manufacturers have accepted the need to meet consumers where they are, health plans cannot afford to sit on ...
BMC: Willingness to adopt wearable devices with behavioural and economic incentives by health insurance wellness programs
Article Synopsis : Wearable tech has been hailed by some as the route to accessing the kind of data that is going to drive big data and advanced analytics in insurance and in ...
This Time It’s Personal: A human approach to profitable growth for insurers
Article Synopsis : Customers want to receive a personalised service from their Insurer, just as they have become used to from other providers. But insurers are struggling to ...
Why mobile payments is a game changer for life insurers
The arrival of mobile payments in Asia has become a springboard for digital insurance. Although the technology was originally developed in Japan, the lack of credit card usage and ...
Where are banks and insurers on their digital mastery journey?
Article Synopsis : The future of the financial services industry is at a crossroads. The landscape is changing as consumers become more connected, regulators tighten their grip ...
TDI TALKS! With Tony Tarquini, Director of Insurance for EMEA @ PEGA
Watch a preview of TDI TALKS! with Tony Tarquini, Director of Insurance for EMEA @ PEGA share his insights and thoughts on Digital and Proactive Customer Service. Preview ...
Digital changes the game in Financial Services
Article Synopsis : An Accenture report entitled Digital changes the game in financial services outlines some interesting findings from research with 3,000 online consumers in the...
RELATIONSHIPS REMAIN ESSENTIAL FOR SUCCESSFUL DIGITAL TRANSFORMATION
The insurance world has experienced a technology driven tsunami of insurtech in recent years. Yet a new chapter has begun in which the industry must acknowledge they face danger of...
Redefining Insurance:The future ahead…
Article Synopsis : This is the second of two insurance focused papers concentrates on the innovation that is already taking place in India. It acknowledges the growing population...
TDI TALKS! WITH TONY TARQUINI, DIRECTOR OF INSURANCE FOR EMEA @ PEGA
15 minutes live with Tony Tarquini from Pega who shares insight and his point of view on Digital and Proactive Customer Service and Pega’s approach to achieve the same.
Global LiveFest Digital Innovator Richard Leftley – Reaching New Insurance Consumers
This article on the development of microinsurance for emerging consumers is by Richard Leftley, the founder & CEO of MicroEnsure, and one of The Digital Insurer’s Digital ...
Wealth and asset management
Asset management tech for insurers
Test, learn, win: Digital transformation for wealth and asset managers Digital wealth and asset management technologies are attracting greater market attention, headlines and ...
How technology can boost insurers’ operational efficiency
By Francis Templing & Mark Wylie, KPMG With most insurance business being high volume and low margin, optimising operational efficiency is key for many firms. It’s something ...
TDI Webinar May 2018 – Simplifying Customer Experience
The Simplifying Customer Experience webinar was held on 10 May 2018. The agenda includes: How to Simplify the Customer Experience Sun Life’s Approach to Creating a Connected ...
Ten Steps to Succeed as a Digital Insurer
Article Synopsis : The insurance landscape is changing at an accelerating rate. Consumers expect increasingly high levels of convenience, service, choice, immediacy and ...
Simplifying the customer experience
By Will Pritchett & Louise Portelli, KPMG In the digital age, consumers have more power than ever before. They have a plethora of choice through multiple channels and their ...
The InsurTech phenomenon makes the customer experience simpler
The digital age has reshaped customer expectations We have the Big Four to thank for this: Amazon, Apple, Facebook and Google. Four tech giants that have reset the bar when it ...
Enhancing Digital Trust in Banking and Insurance
Article Synopsis : We all know how important trust is in business, especially insurance. How best to build trust with digital customers? “Enhancing Digital Trust in Banking and...
The Connected Ecosystem: A new business model for insurers
By Chia Tek Yew, Partner and Head of Financial Services Advisory, KPMG in Singapore The impacts of new and developing technologies have dominated recent conversations about the ...
2018: InsurTech hits its stride
By Murray Raisbeck & Paul Merrey , KPMG InsurTech looks set to gather serious momentum over the next year, as proof of concepts are scaled to production. Insurers move up a...
Customer Engagement webinar recording – Poll concludes that the most important customer initiative is building an omni-channel capa...
Our November 2017 webinar had over 400 registrations from around the globe. This was our fifteenth webinar as part of our Digital Insurance in Action series, sponsored by KPMG. ...
Metromile; the pioneers of digital engagement insurance
Value trumps Price hands down, every time! Metromile were ahead of their time when it comes to digital engagement. This is the world of insurance protection where customers buy ...
Customer engagement in a digital world
By Louise Portelli & Adrian Clamp, KPMG In a connected age where the quality of the customer experience has become increasingly important across sectors, insurers face a ...
Customer Engagement in a Connected World
Consumer Behavior Transformation – NobleOak Paper
Article Synopsis : Australia’s first life insurance policy was written in 1833. More than 180 years later, the old adage that “Life insurance is sold, not bought” continues...
Understanding Digital Expectations – PwC Report
Article Synopsis : In the digital age, it’s about understanding customer needs and then aligning the business – all of it – to serve those needs. ...
Transforming life insurance with design thinking – McKinsey Report
Article Synopsis : Over the last fifty years the promise of financial security powered by strong actuarial teams with minimal investments in customer experience has been a ...
Physical Sales Networks In the Digital Era – Wavestone
Article Synopsis : Though the last ten years have seen a decline in brick-and-mortar retailing the need for physical sales networks has remained intact. Retailers are ...
How to Engage with your Insurance Customers – Kofax
Article Synopsis : Insurance companies struggle to connect, communicate and engage with digital consumers. Many insurers are still stuck in traditional paper-based processes as ...
QualityKiosk and The Digital Insurer Announce a Strategic Partnership
January 5th 2017 QualityKiosk and The Digital Insurer Announce a Strategic Partnership to Deliver Quality Assurance Solutions for Digital Age ...
Driving Stronger Returns from Customer Experience – ADMA
Article Synopsis : Emerging technologies bring radical improvements to digital customer experience (CX). Where are you on the CX maturity curve? The ADMA white paper ...
The Next Generation Customer – KPMG Kenya Insurance Survey
Article Synopsis : The insurance sector in East Africa is on the cusp of fundamental transformation, which will ultimately change the way the entire insurance industry looks and ...
The Digital Insurer webinars – participant guidelines and dial in numbers
Thank you for participating in our webinar. Below are some guidelines for participants as well as dial in numbers if you have trouble accessing via the registration links. Please ...
The Power of Integrated Content and Process Management – SMA
Article Synopsis : Insurers live and die by information. The product itself (the insurance policy) is information-based. In “The Power of Integrated Content and Process ...
Digital Trust: Strengthening Customer Relationships-Accenture
Article Synopsis : Trust is the cornerstone of the digital economy; without it businesses can’t use and/or share the data fueling their operations. Trust with customers, ...
Businesses must design for better digital experiences – HP
Article Synopsis : Customer communication management (CCM) programs must be expanded in scope to achieve desired results in the emerging digital landscape. In the whitepaper ...
The Uberisation of Insurance – Putting the Customer First
(image source: Pexels) Putting the customer first Uberisation. The seismic shift in consumer expectations of customer service has risen enormously since online retailers began to ...
Disruptive Behavior: Power to the People – 1insurer
Article Synopsis : Buyers have a negative view of the insurance profession – seeing it as a ‘necessary evil’ or a grudge purchase. That the relationship between ...
Insurance Through the Eyes of the Customer webinar recording – Poll suggests that majority would go online for price discovery and ...
Our June 2016 webinar had over 400 registrations from around the globe. This was our sixth webinar as part of our Digital Insurance in Action series, sponsored by KPMG. If you...
TDI Webinar Jun 2016 – Insurance Through the Eyes of the Customer
The Insurance Through the Eyes of the Customer webinar was held on 15 June 2016. The agenda includes: How technology can redefine the customer experience – digital claims Using ...
Blurred lines: How FinTech is shaping Financial Services – PWC
Article Synopsis : As quoted by a senior executive at a global banking organization, “We thought we knew our customers, but FinTechs really know our customers.” In the ...
Customer comes first – Trov, Sure & GetSafe discuss InsurTech Distribution
HOW INSURTECH IS CHANGING THE TRADITIONAL INSURANCE LANDSCAPE Since the start of last year, I have interviewed around 100 InsurTech start-ups and early stage businesses. I’ve ...
Sureify – the Salesforce.com of Insurance Engagement
The Connected Self in the Connected World Fitbit just announced its Q1 results. They sold nearly 5 million Fitbits in the first 3 months of 2016 and now have annual revenues of ...
Insurance in the interconnected age – BT Global Services
Article Synopsis : The insurance industry faces increasing pressure from non-traditional threats such as retail giants and FinTech and InsurTech startups. What makes these new ...
The Insurance CIOs Guide to Building an Agile Communications Strategy – Oracle Whitepaper
Article Synopsis : Effective communication strategy can help insurance companies gain control of content, automate manual bottlenecks and create faster, wider and more consistent...
The Digital Mandate for Health Plans – Cognizant whitepaper
Article Synopsis : Digitisation is rewriting the rules of insurance distribution and servicing with incumbent companies at risk of being left behind in an increasingly mobile, ...
Wins the Loyalty of the Insurance Digital Customer – Sutherland
Article Synopsis : Today’s tech-savvy digital consumers expect convenience, personalised service, transparency and affordable pricing and carriers are scrambling to develop and...
Digital Transformation In The Age Of The Customer – Forrester
Article Synopsis : The ‘Age of the Customer’ means technology and economic forces put customers in control of their interactions with businesses. In response, businesses are ...
Increased Customer Intimacy & Digital Ecosystems – Dr Peter Weill
Article Synopsis : What percentage of your company’s revenues are under threat from digital disruption over the next 5 years? (Hint: for large firms it’s 53%. For all ...
Digitising End-to-End Offerings for Tech-Savvy Customers – TCS
Article Synopsis : Smartphones, tablets, and other digital devices are changing the way business is conducted across industries. The insurance industry, however, is yet to ...
How insurers can harmonize customer communications – PwC
Article Synopsis : Customers today are overwhelmed with irrelevant and inconsistent messages from their insurance carriers. While many carriers know this, solving the problem is ...
Close the omni-channel customer experience gap – IBM
Article Synopsis : No matter how well you perform in a single channel, your customers will quickly lose patience if they can’t move smoothly across channels. Particularly for ...
Tailoring consumer engagement for today’s middle market-Deloitte
Article Synopsis : Over the past five years, the individual life insurance industry has experienced slowed growth in the face of economic headwinds and frequent marketing ...
CRM in Insurance – SMA Whitepaper
Article Synopsis : As customers avail themselves of products and services in a more digital way, insurers are evolving their CRM strategies to meet new expectations. In ...
The emergence of “engagement insurance” & the developing social conscience of protection insurance
Imagine a world where a consumer has an ongoing daily engagement with their insurance brand. Where insurance is a value add service that offers more than just protection against an...
Customer Experience in the Insurance Sector – Microsoft
Article Synopsis : Customers increasingly employ social media and mobile channels to research and buy insurance. Carriers must update traditional business processes to meet ...
Future Solutions in Customer Experience – Energesse
Article Synopsis : In the white paper ”Future Solutions in Customer Experience and Retention for Private Health Insurance”, Dr Avnesh Ratnanesan and Paul Howarth from ...
The why and how of simplified customer communications – E&Y
Article Synopsis : Insurance consumers want more frequent, clearer and more personalized communications from their insurers, as well as greater transparency around rates and ...
Insurance All Channel Experience – Capgemini Report
Article Synopsis : Consumer trends are exerting pressure on insurers to deliver a more customer-centric experience. Are carriers ready to take the customer experience to the ...
Consumerization and the digital enterprise – E&Y Research Paper
Article Synopsis : Future growth in the insurance sector may not be driven by traditional models of distribution, but will likely come from insurance consumerization. In a ...
Insurance portals that deliver – PWC Report
Article Synopsis : Most carriers treat portals simply as vehicles for branding rather than digital storefronts that provide a way for employees, agents, and policyholders to ...
2015 World Insurance Report by Capgemini and Efma
Article Synopsis : In the “2015 World Insurance Report”, Capgemini and Efma team up to provide a comprehensive overview of the current status of the insurance ...
Modern Customer Care In a Multi-Channel World – Oracle
Article Synopsis : Orchestrating a seamless experience that delights customers through all phases of the transaction is a key differentiator in the digitally-driven ...
Innovation in the Insurance Customer Experience – SMA
Article Synopsis : Emerging digital megatrends are forcing insurers to relentlessly innovate around touch points with two sets of customers – policyholders and distribution ...
The changing face of the insurance customer – A white paper by Anthony Day from Suncorp
Article Summary : Customer behaviour and interaction patterns have been greatly influenced in the digital age and insurance marketers need to change their business strategy to ...
Delivering Exceptional Customer Experiences – Accenture Report
Article Summary : As insurance products are getting commoditized, competing on price is no longer sustainable. To be successful, insurers need to measure and fill the gap between ...
Building a customer-centric insurance company-Pitney Bowes
Article Synopsis : In today’s dynamic marketplace, most insurers are faced with a critical question – how do we excel at customer experience strategy, attaining a new ...
Omni-channel approach for customer experience – Infosys
Article Synopsis : The key marketing challenge for carriers today is delivering a differentiated customer experience to customers who are researching and buying all products ...
Innovation in the Insurance Customer Experience – SMA
Article Synopsis : In the evolving world of digital insurance, customer-centricity needs to be at the core of the carrier business model. The customer – not the policy – is...
The Customer-centric Insurer in the Digital Era – Accenture
Article Synopsis : Insurers have started to acknowledge that product innovation alone is not enough to spur growth and that it needs to be combined with building new ...
The digital prize – Taking customer connection to a new level – PWC
Article Synopsis : The hype of Social Media, Mobility, Analytics, and Cloud (SMAC) and their role in driving customer-centricity has turned into reality and is emerging as a new ...
Understanding the changing insurance consumer – Applied
Article Synopsis : Changing customer expectations and preferences pose a significant threat to the traditional agency and brokerage model which still relies on face-to-face ...
Reimagining Customer Relationships – EY Global Survey
Article Synopsis : As digital consumer needs and preferences are changing, insurers now need to look beyond traditional customer relationship management and develop an enterprise ...
Changing the Paradigm for Customer Interaction – SMA
Article Synopsis : In today’s increasingly digital world, customers are becoming more demanding and the seamless ‘anywhere, anytime’ model is fast becoming a reality. The...
How insurers can win customers one at a time – PWC
Article Synopsis : Customers are undoubtedly one of insurers’ most valuable assets and in order to win in today’s challenging environment, insurers need to cultivate a...
Digital thinking for product bundling in insurance
This article from guest author, Sathyanarayanan Sethuraman, looks at the practice of product bundling in the United States. It examines ways to move away from using price as the ...
Welcome to the Consumer Revolution – E&Y eBook
Article Synopsis : Establishing a strategic advantage for insurers requires a dynamic shift of focus from the product to the customer. Insurers need to understand ‘how to build...
Knowing your customer – An imperative for growth – PWC
Article Synopsis : The growth of technology, coupled with easy access to smartphones, the internet and social media has nurtured a new breed of digital customers. The changing ...
The Valued Insurer – A report from KPMG
Article Synopsis : Digitisation and digitally aware customers are transforming the insurance business model like never before. The important question that insurers must ask ...
The Customer-Centric Insurer – SAP Report
Article Synopsis : One of the biggest opportunities and challenges for insurers is managing digitisation and remaining customer-centric at the same time. A digitally driven ...
Five no regret moves for superior customer engagement – McKinsey
Article Synopsis : The rise of social networks and mobile have fundamentally changed the way businesses, including insurers engage with their customers. To deliver superior ...
Customer-Centricity in Financial Services Goes Digital – BCG
Article Synopsis : Evolving digital capabilities have empowered customers and now they are well informed, connected and demanding. In order to keep customers loyal, insurers need...
Time for insurers to rethink their relationships – Survey 2012 by E&Y
Article Synopsis : In today’s age of Facebook and Twitter, listening to customers and collecting this information to provide valuable insight has become an integral part of ...
Delivering Exceptional Customer Experience – Accenture Report
Article Synopsis : Empowered by digital technology and access to information, hybrid customers are dictating new terms of the insurer’s business. Customers insist on service ...
Meaningful Customer Engagement for Insurance – AETINS
Article Synopsis : For insurers, customer service is no longer business as usual, but becoming a part of the broader customer engagement strategy. The Profitability of the ...
Driving Customer Engagement in Insurance – COMARCH
Article Synopsis : Insurance customers are experimenting with combination of channels such as smart phones, internet, social media etc to transact with their product and service ...
Know Your Customer Behaviour – Wipro Insurance Journal
Article Synopsis : Digitisation has given wings to customer’s expectations and they are getting increasingly fickle. The insurance customer’s requirements are changing at a ...
Digital Leadership – Interview with Joe Gross – Capgemini
Article Synopsis : All the insurance providers are looking for opportunities to unlock business value through digital transformation. Digital edge is the need of the hour in order...
Trends in Insurance – Capgemini White Paper
Article Synopsis : Due to digitisation, the balance of power in the insurance sector is shifting towards customers. The important question is – Are insurers devoting ...
Password policies – a customer centric view : the good, the bad and the ugly
This short piece looks at password policies through the eyes of the customer – be it an end customer or a distributor. I am personally frustrated at the explosion of complexity ...
Cigna gets digital
A short article looking at how Cigna in the United States is making some bold steps in deploying a well thought out digitally enable customer centric engagement strategy. Digital ...
The Voice of the Customer – Insurance Survey by Ernst & Young
I met up with Russel Lok, a partner with Ernst & Young in Singapore, earlier in the week. He mentioned that his firm had recently completed a survey of consumers on insurance ...
Customer Portals – Moving Beyond Information
A number of multinational insurers, and some local insurers, have customer portals to allow customers to access their policy information online. In this article we explore how a ...
Asia 2017 Session Review – The Digital Insurance Customer
The Digital Insurer Asia Annual Conference 2017, held in Singapore in November, was a one-day flagship digital insurance innovation event that brought our community in Asia ...
Aegon invests in German pension startup fairr.de
AXA boosts digital interactions with RingCentral partnership
AXA which has partnered with RingCentral and through the use of its digital interaction platform, RingCentral Engage Digital, has seen a 50% month on month growth in its digi...
AXA partners with Mynt and MicroEnsure for digital insurance app
In the Philippines, AXA has partnered with Mynt and MicroEnsure to provide digital insurance coverage through GCash Insure. GCash Insure is an extension of Mynt’s GCash app w...
Bupa strikes digital health partnership with HealthTap
Bupa has entered into a partnership with US based HealthTap, which styles itself as a ‘healthcare operating system’ powering the largest network of interactiv...
Imburse Pitch – LIVEFEST 2018 Africa InsurTech Startup Awards
Watch Oliver Werneyer, CEO, IMburse talk about an innovative Cloud-based Transaction platform that simplifies financial transactional activities via a single connection ...
China Taiping Insurance – Wechat Road Side Assistance
As China’s auto insurance premiums begin to be liberalised, insurers are beginning to experiment with new policy features, services and pricing that can differentiate them in...
Chubb and Grab partner to provide in-app insurance solutions
Chubb, one of the largest P&C insurance operators has entered into a partnership with Grab, an on-demand transportation and FinTech platform in Southeast ...
Zia Zaman from MetLife Asia speak @ Platforms & Eco-systems – The Future of Insurance in Asia? panel session – Asia & ANZ...
Watch Zia Zaman from MetLife Asia speaks @ Platforms & Eco-systems – The Future of Insurance in Asia? panel session – Asia & ANZ LIVEFEST 2018 about how innovation ...
Digital Customer Engagement – Making connections that count panel session @ Europe LIVEFEST 2018
Scroll down for the full session video below the infographic Watch the Session Recording
Hanne Tuomisto-inch from Google speaks @ Digital Customer Engagement – Making connections that count panel session – Europe LIVEFES...
Watch Hanne Tuomisto-inch from Google speak @ Digital Customer Engagement – Making connections that count panel session – Europe LIVEFEST 2018 about moving from analog ...
Thomas Harrington from Pegasystems speaks @ Digital Transformation – Urgent or Too Late? panel session – North America LIVEFEST 2018
Watch Thomas Harrington from Pegasystems speaks @ Digital Transformation – Urgent or Too Late? panel session – North America LIVEFEST 2018 about AI-powered customer ...
Dnurse Insulin Dosage Monitor; Insulink.
Worldwide, medical devices that cater for diabetics have improved considerably. However, insulin pens still require users to go through several steps and menus to record dosa...
TDI Talks! With Abhishek Shah and Prayat Shah from Wellthy Therapeutics
Abhishek Shah and Prayat Shah from Wellthy Therapeutics share their views on how digital therapeutics like Wellthy Therapeutics are helping to prevent and reduce the impact of ...
TDI TALKS! With Tony Tarquini, Director of Insurance for EMEA @ PEGA
15 minutes live with Tony Tarquini from PEGA who shares insight and his point of view on Digital and Proactive Customer Service and Pega’s approach to achieve the same.
Espire Infolabs Customer Engagement Hub (CEH)
Espire Infolabs (a global CRM provider) and Pitney Bowes (a logictics firm) have launched the Customer Engagement Hub, to help insurers and intermediaries implementation, ana...
Etiqa Takes the Lead to Service Insurance Customers via WhatsApp in Singapore
Etiqa Singapore and Whatsapp have entered into an agreement to allow customers to leverage Etiqa’s customer care support via the messaging application. All personal pol...
TDI Webinar May, 2018 – Simplifying the customer experience
The Simplifying Customer Experience webinar was held on 10 May 2018. The agenda includes: How to Simplify the Customer Experience Sun Life’s Approach to Creating a Connected ...
FinanceFox – The insurance consultant for your back pocket
FinanceFox is a Swiss-based mobile app that facilitates the digital management of insurance policies and also offers advice regarding coverage gaps,...
TDI Webinar Nov, 2017 – Customer Engagement in a Connected World
The Customer Engagement in a Connected World webinar was held on 29 November 2017. The agenda includes: How insurers can up their game and drive customer engagement Improving ...
The Digital Insurer Webinar: Insurance Through the Eyes of the Customer
Listen to the webinar replay Webinar Statistics Click here for all the Webinar Statistics Event Materials View the slides here Listen to an experienced, global panel...
GetSafe Digital Insurance Manager
Grab raises $300m from Invesco to move beyond ride-hailing
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Grab , a ride-hailing company in SEA has raised $300 million from Invesco to further boost its drive to become a “super-app” offering a plethora of ...
TDI Webinar June, 2016 – Insurance Through the Eyes of the Customer
The Insurance Through the Eyes of the Customer webinar was held on 15 June 2016. The agenda includes: How technology can redefine the customer experience – digital claims Using ...
Asian Financial Services Congress 2016
The Digital Insurer will be hosting a workshop session on the Impact of Digital on Insurance Business Models. At the Asian Financial Services Congress 2016, IDC Financial Insights ...
Homelyfe launches B2B platform to enable digital innovation at start-up speed
HomeLyfe, a UK based insurtech, has launched a new digital insurance platform called Aventus which allows challenger and retail banks to integrate with any insurer t...
Keep Warranty
Keep Warranty is a B2B2C app tackling the issue of lost warranties and purchase slips by storing them in one secure location and making it accessible at all times via the app...
Knip – Mobile-First Digital Insurance Manager
Knip is a Swiss based ‘Mobile-First’ Digital Insurance Manager with a $15.7 million Series B round to its name. According to Knip co-founder Dennis, “We want to build an ...
Legal & General launches digital platform for brokers
In the UK, L&G has launched a new digital broker platform that delivers greater efficiency by enabling online client management for Group Income Protection and Group Life...
Majesco’s Digital1st insurance
Founded in 1982, Majesco is a global provider of core insurance software and consulting services. In 2017, it launched its first digital engagement and micro-services based s...
MetLife Infinity – Digital vault for your memories today & tomorrow
MetLife Infinity is MetLife’s most recent initiative to embrace a mobile first world. This app serves as a part capsule and part digital vault to store and share memories wit...
MetLife partners with AXA telemedicine platform
Metlife and AXA have partnered to develop a teleconsultation service proposition to all employees in the US who are travelling overseas.
MetLife’s MULAN App
MSIG Insurance, the first in Singapore to use video tech to optimise motor claims process
MSIG Insurance has partnered with communications tool Wavecell and claims management software-as-a-service (SaaS) provider Merimen to launch a video interaction pilot program...
CEO Perspectives: Stephen Leguillon, CEO of Seyna
I had the pleasure of hosting the Tech Showcase at Insurtech Insights Europe. The companies pitching their innovations were nothing short of inspiring.
Insurance Institute of Ontario- Construction Surety Bonds
This seminar purpose is to provide an overview of how surety and insurance differ, summarize the development and functions of surety, illustrate the importance of surety to the ...
Liberty Mutual to acquire Fetch’s technology
The acquisition allows Liberty Mutual to further its embedded insurance capabilities.
Mark Breading | Insurance Thought Leadership
DBS consumer bank’s idea of financial inclusion? Advice
In Singapore, DBS is leveraging government data-sharing to improve financial advice for retail customers.
Roostify partners with Covered
Mortgage technology provider Roostify is now integrated with the Covered Insurance Marketplace to streamline the homeowners' insurance buying process.
Boston Mutual Life Insurance announces new department
Newly integrated department supports life insurance carrier's emphasis on customer experience and aligns technology and service in one area.
Beat Capital Partners Selects OneShield to Launch U.S. In...
The long-duration venture capital firm for insurance startups has chosen OneShield’s SaaS for MGAs to provide optimized operational efficiencies and fuel its U.S. expansion.
Category: From The Field Exclusive News
The insurance industry is poised to come out of the pandemic crisis stronger and more resilient than ever due to its adaptability.
Life Design Sprints: How to Deliver Innovation in the Dig...
When it comes to digital life insurance distribution, insurers are increasingly discovering that the customer online journey itself is the product – a new
Progress at Liberty Mutual’s Comparion agency
Salesforce is in the mix.
Price matters but customers deserve more
The price walking ban represents a turning point for the insurance industry. In this article, Vincent Belloc, vice president at PayPal UK discusses the opportunity for insurers ...
Effective digital transformation requires a comprehensive...
To remain relevant and grow, insurers must offer digital services across all elements of the business.
Future-ready insurance technology & operations
In this webinar, we will explore how technology modernization, intelligent software and tools, and operating and organization models can reduce workloads and transform how work ...
Meet the insurtech: Onuu
Onuu, a startup banking, credit and life insurance platform, is preparing to launch this summer.
What Intact’s CEO thinks of Ontario’s auto insurance budget
Intact’s CEO Charles Brindamour said he is “quite thrilled” with some of the auto insurance reform measures contained in Ontario government’s proposed budget. Brindamour comment...
BeReal photo-sharing app climbing the charts – TechCrunch
BeReal: Hype or hit? What to know about the Gen Z photo-sharing app climbing the charts
The Importance of AI Transparency at Betterview
Companies that provide AI products and solutions must prioritize transparency. Read about how Betterview accomplishes this in our platform.
How AI Will Redefine The Role Of IMOs
IMOs with the appetite and ability to analyze big data and accurately forecast customer product and channel engagement demands will outsmart the competition.
The end of dual pricing and what it means
Insurance Post and PayPal surveyed home and motor insurance specialists to explore the possible implications of the recent price-walking ban. This content highlights the key fin...
Why Most Automated Insurance Quotes Fail The Mass Affluent
This group often feels invisible in the insurance marketplace, sandwiched between the white-glove service afforded to high-net-worth and automated insurance quotes provided to t...
We are hiring!
Amodo is looking for new team members
EP 168 – InsureTech Connect Asia – Cherie Wan...
In partnership with TDI Connect and ITC Asia we recorded a live podcast with Cherie Wang, a co-founder and CEO of Planner Bee, Eddy Wong, a co-founder and CEO of VSure and Lapma...
The customer-focused transformation of insurance
Insurance companies and their technology partners are mobilizing to respond to rapidly changing customer needs and expectations in the post-COVID era.
Amodo received the Frost and Sullivan’s Technology Innova...
Global market research and consulting company Frost and Sullivan rewarded Amodo with a European User-based Insurance Industry Excellence in Best Practices award.
How Health Insurers Can Elevate The User Experience
Decentralized communications between insurers, employers and health care providers historically created frustration for consumers and inefficiencies for insurers.
Guided Intelligence Can Help Sales Managers In The Work-F...
Managers face tremendous challenges in overseeing sales representatives in the work-from-home world. Here is how guided intelligence can help give them eyes and ears.
November was filled with exciting InsureTech conferences
This November we have attended several InsureTech events. It was a great opportunity to meet with industry leaders from all over the world.
Insurance Is Overdue For Digital Transformation
Insurers that are currently offering digital products are seeing benefits across the insurance value chain.
To win insurtech 2.0, focus on underwriting before growth...
Focusing on customer experience on the front end leads to rapid growth indeed, but failing to focus on underwriting on the back end can lead to a very large number of claims, ve...
Pay per Mile Program: Meet the Participants of Our Webinar!
Join our upcoming webinar and find out first-hand from experts what it takes to build a Full Comprehensive Motor Insurance product.
Can Underwriting Technology Help Insurance Companies Meet...
Within the world of insurance underwriting, automation improves carriers’ overall workflow by achieving greater speed and efficiency, adapting to changing business needs, reduci...
Tower Insurance is a finalist in 2021 ANZIIF New Zealand ...
Tower Insurance is a finalist in 2021 ANZIIF New Zealand Insurance Industry Awards
Technology Can Help Insurers Snag Potential Buyers Who Re...
Every year, more than 17 million life insurance policy applications die on the vine - each one a “stuck shopper” who begins an application but does not complete the process.
AIG Hong Kong launches bilingual driving app based on Amo...
AIG has launched the first bilingual driving app in Hong Kong based on Amodo platform.
3 Ways Smart Tech Can Attract Customers
As demographics shift, younger digital native buyers will expect technology to be built into the products and services they use — including their home insurance.
COVID-19 Will Be The Big Accelerator Of Insurance Tech In...
Technology within the insurance industry to continue to evolve in the coming year. Although it’s anyone’s guess what “normal” ultimately will mean, here are a few trends we expe...
How do we Keep our Customers Happy?
Kyle Pelecky VP of Customer Experience talks about how Betterview keeps customers happy
LTI Positioned as a Leader in ISG Provider Lens™ Enterpri...
Leading global technology research and advisory firm, ISG, has positioned LTI as a ‘Leader’ in its Enterprise Service Management Services and Solutions 2022 report in the ESM Co...
Insurance levels up: The rise of digital platforms
Almost three-quarters of insurance carriers are shifting business models to digitally distributing other firms’ products and services.
Alt Lending Week Ending 13th May 2022 – Daily Fintech
Are we headed for another Eurozone bond melt down ? Don’t say it too loudly but history looks like it is repeating itself. Yields on Italian bonds are climbing and the differe...
Amazon’s lessons for insurers on sustainable growth
Exploring past Dig In keynote John Rossman's insight.
In uncertain times, insurers can trust both the fundament...
Insurance has been managing through uncertainty for centuries (and some historians would argue, for even longer). These times also call for us to continue innovating so that we ...
Google launches Google Wallet to help you store your cred...
Google today launched Google Wallet, a new Android and Wear OS app that will allow users to store things like credit cards, loyalty cards, digital IDs, transit passes, concert t...
Google makes it easier to chat with its Assistant – TechC...
Google today announced three new features for its voice-activated Assistant that will make it easier and more natural to interact with it. The first is about making it easier to...
Zurich Australia launches SME insurane portal for brokers
Zurich’s SME product is offered through insurance brokers only and will be rolled out in the first instance to Steadfast, NZ brokers, and Insurance Advisernet before launching t...
Allstate is addressing inflation by raising prices
"Allstate brand auto insurance price increases of $862 million were implemented in the quarter using sophisticated pricing algorithms."
PayPal, Aon Partner to Offer Insurance Through Payments P...
Form Energy, the buzzy battery tech company, offers more ...
Form Energy, a company that says it’s developing a rechargeable battery that can store electricity for days at a fraction of the current cost, has been accused of being overly s...
FWD partners with Traveloka in Vietnam
Traveloka will offer FWD Cancer Care.
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