Customer Service & Experience
Library : EY – How can insurance protect the customers who need it most?
Library : Forbes – Why Insurers Must Reframe The Paradigm Of Trust For The Digital Age
Library: One Inc – Five Things Insurers Need to Know About Digital Wallet Payments
Library: Insurance Edge – Insurance is in desperate need of a digital revolution
Library: AI Multiple – Top 10 insurance chatbots applications/use cases in 2021
Library: Bain – Insurers and consumers in Covid-19 markets: Too many missed connections
Library: Life Code Compliance Committee – Annual Industry Data and Compliance Report 2019-20
Digital Insurance – How insurtechs can learn from e-commerce
IIR – What’s Slowing Down Digital Transformation in Insurance?
McKinsey & Company – Moving to a user-first, omnichannel approach
Capgemini – Life Insurance Top Trends 2021
Library: Swiss Re – Going digital: Insights to optimise consumer appetite for online insurance in Asia 2020
Library: Shift Technology Fraud Insights
Library: Adacta Fintech – Digital Transformation in Insurance: APIs, Platforms, and Ecosystems
Library: Ember – The Joy of CX
BCG: Digital underinvestment hurts insurers
Oliver Wyman: COVID-19 Considerations for Insurers in Asia
KPMG: COVID-19: customer and digitisation in insurance
SAS: Insurance at Risk – The Search for Safety in a Changing World
Oxbow Partners: Suitability, transparency, certainty: The three imperatives for post-COVID-19 insurance propositions
PwC: Reimagining DDO as more than just compliance
McKinsey: The multi access revolution in insurance sales
KPMG: The Customer Experience Continuum
BMC: Willingness to adopt wearable devices with behavioural and economic incentives by health insurance wellness programs
This Time It’s Personal: A human approach to profitable growth for insurers
Why mobile payments is a game changer for life insurers
Where are banks and insurers on their digital mastery journey?
TDI TALKS! With Tony Tarquini, Director of Insurance for EMEA @ PEGA
Digital changes the game in Financial Services
RELATIONSHIPS REMAIN ESSENTIAL FOR SUCCESSFUL DIGITAL TRANSFORMATION
Redefining Insurance:The future ahead…
TDI TALKS! WITH TONY TARQUINI, DIRECTOR OF INSURANCE FOR EMEA @ PEGA
Global LiveFest Digital Innovator Richard Leftley – Reaching New Insurance Consumers
Wealth and asset management
Asset management tech for insurers
How technology can boost insurers’ operational efficiency
TDI Webinar May 2018 – Simplifying Customer Experience
Ten Steps to Succeed as a Digital Insurer
Simplifying the customer experience
The InsurTech phenomenon makes the customer experience simpler
Enhancing Digital Trust in Banking and Insurance
The Connected Ecosystem: A new business model for insurers
2018: InsurTech hits its stride
Customer Engagement webinar recording – Poll concludes that the most important customer initiative is building an omni-channel capa...
Metromile; the pioneers of digital engagement insurance
Customer engagement in a digital world
Customer Engagement in a Connected World
Consumer Behavior Transformation – NobleOak Paper
Understanding Digital Expectations – PwC Report
Transforming life insurance with design thinking – McKinsey Report
Physical Sales Networks In the Digital Era – Wavestone
How to Engage with your Insurance Customers – Kofax
QualityKiosk and The Digital Insurer Announce a Strategic Partnership
Driving Stronger Returns from Customer Experience – ADMA
The Next Generation Customer – KPMG Kenya Insurance Survey
The Digital Insurer webinars – participant guidelines and dial in numbers
The Power of Integrated Content and Process Management – SMA
Digital Trust: Strengthening Customer Relationships-Accenture
Businesses must design for better digital experiences – HP
The Uberisation of Insurance – Putting the Customer First
Disruptive Behavior: Power to the People – 1insurer
Insurance Through the Eyes of the Customer webinar recording – Poll suggests that majority would go online for price discovery and ...
TDI Webinar Jun 2016 – Insurance Through the Eyes of the Customer
Blurred lines: How FinTech is shaping Financial Services – PWC
Customer comes first – Trov, Sure & GetSafe discuss InsurTech Distribution
Sureify – the Salesforce.com of Insurance Engagement
Insurance in the interconnected age – BT Global Services
The Insurance CIOs Guide to Building an Agile Communications Strategy – Oracle Whitepaper
The Digital Mandate for Health Plans – Cognizant whitepaper
Wins the Loyalty of the Insurance Digital Customer – Sutherland
Digital Transformation In The Age Of The Customer – Forrester
Increased Customer Intimacy & Digital Ecosystems – Dr Peter Weill
Digitising End-to-End Offerings for Tech-Savvy Customers – TCS
How insurers can harmonize customer communications – PwC
Close the omni-channel customer experience gap – IBM
Tailoring consumer engagement for today’s middle market-Deloitte
CRM in Insurance – SMA Whitepaper
The emergence of “engagement insurance” & the developing social conscience of protection insurance
Customer Experience in the Insurance Sector – Microsoft
Future Solutions in Customer Experience – Energesse
The why and how of simplified customer communications – E&Y
Insurance All Channel Experience – Capgemini Report
Consumerization and the digital enterprise – E&Y Research Paper
Insurance portals that deliver – PWC Report
2015 World Insurance Report by Capgemini and Efma
Modern Customer Care In a Multi-Channel World – Oracle
Innovation in the Insurance Customer Experience – SMA
The changing face of the insurance customer – A white paper by Anthony Day from Suncorp
Delivering Exceptional Customer Experiences – Accenture Report
Building a customer-centric insurance company-Pitney Bowes
Omni-channel approach for customer experience – Infosys
Innovation in the Insurance Customer Experience – SMA
The Customer-centric Insurer in the Digital Era – Accenture
The digital prize – Taking customer connection to a new level – PWC
Understanding the changing insurance consumer – Applied
Reimagining Customer Relationships – EY Global Survey
Changing the Paradigm for Customer Interaction – SMA
How insurers can win customers one at a time – PWC
Digital thinking for product bundling in insurance
Welcome to the Consumer Revolution – E&Y eBook
Knowing your customer – An imperative for growth – PWC
The Valued Insurer – A report from KPMG
The Customer-Centric Insurer – SAP Report
Five no regret moves for superior customer engagement – McKinsey
Customer-Centricity in Financial Services Goes Digital – BCG
Time for insurers to rethink their relationships – Survey 2012 by E&Y
Delivering Exceptional Customer Experience – Accenture Report
Meaningful Customer Engagement for Insurance – AETINS
Driving Customer Engagement in Insurance – COMARCH
Know Your Customer Behaviour – Wipro Insurance Journal
Digital Leadership – Interview with Joe Gross – Capgemini
Trends in Insurance – Capgemini White Paper
Password policies – a customer centric view : the good, the bad and the ugly
Cigna gets digital
The Voice of the Customer – Insurance Survey by Ernst & Young
Customer Portals – Moving Beyond Information
Asia 2017 Session Review – The Digital Insurance Customer
Aegon invests in German pension startup fairr.de
AXA boosts digital interactions with RingCentral partnership
AXA which has partnered with RingCentral and through the use of its digital interaction platform, RingCentral Engage Digital, has seen a 50% month on month growth in its digi...
AXA partners with Mynt and MicroEnsure for digital insurance app
In the Philippines, AXA has partnered with Mynt and MicroEnsure to provide digital insurance coverage through GCash Insure. GCash Insure is an extension of Mynt’s GCash app w...
Bupa strikes digital health partnership with HealthTap
Bupa has entered into a partnership with US based HealthTap, which styles itself as a ‘healthcare operating system’ powering the largest network of interactiv...
Imburse Pitch – LIVEFEST 2018 Africa InsurTech Startup Awards
China Taiping Insurance – Wechat Road Side Assistance
As China’s auto insurance premiums begin to be liberalised, insurers are beginning to experiment with new policy features, services and pricing that can differentiate them in...
Chubb and Grab partner to provide in-app insurance solutions
Chubb, one of the largest P&C insurance operators has entered into a partnership with Grab, an on-demand transportation and FinTech platform in Southeast ...
Zia Zaman from MetLife Asia speak @ Platforms & Eco-systems – The Future of Insurance in Asia? panel session – Asia & ANZ...
Digital Customer Engagement – Making connections that count panel session @ Europe LIVEFEST 2018
Hanne Tuomisto-inch from Google speaks @ Digital Customer Engagement – Making connections that count panel session – Europe LIVEFES...
Thomas Harrington from Pegasystems speaks @ Digital Transformation – Urgent or Too Late? panel session – North America LIVEFEST 2018
Dnurse Insulin Dosage Monitor; Insulink.
Worldwide, medical devices that cater for diabetics have improved considerably. However, insulin pens still require users to go through several steps and menus to record dosa...
TDI Talks! With Abhishek Shah and Prayat Shah from Wellthy Therapeutics
TDI TALKS! With Tony Tarquini, Director of Insurance for EMEA @ PEGA
Espire Infolabs Customer Engagement Hub (CEH)
Espire Infolabs (a global CRM provider) and Pitney Bowes (a logictics firm) have launched the Customer Engagement Hub, to help insurers and intermediaries implementation, ana...
Etiqa Takes the Lead to Service Insurance Customers via WhatsApp in Singapore
Etiqa Singapore and Whatsapp have entered into an agreement to allow customers to leverage Etiqa’s customer care support via the messaging application. All personal pol...
TDI Webinar May, 2018 – Simplifying the customer experience
FinanceFox – The insurance consultant for your back pocket
FinanceFox is a Swiss-based mobile app that facilitates the digital management of insurance policies and also offers advice regarding coverage gaps,...
TDI Webinar Nov, 2017 – Customer Engagement in a Connected World
The Digital Insurer Webinar: Insurance Through the Eyes of the Customer
GetSafe Digital Insurance Manager
Grab raises $300m from Invesco to move beyond ride-hailing
Grab , a ride-hailing company in SEA has raised $300 million from Invesco to further boost its drive to become a “super-app” offering a plethora of ...
TDI Webinar June, 2016 – Insurance Through the Eyes of the Customer
Asian Financial Services Congress 2016
Homelyfe launches B2B platform to enable digital innovation at start-up speed
HomeLyfe, a UK based insurtech, has launched a new digital insurance platform called Aventus which allows challenger and retail banks to integrate with any insurer t...
Keep Warranty is a B2B2C app tackling the issue of lost warranties and purchase slips by storing them in one secure location and making it accessible at all times via the app...
Knip – Mobile-First Digital Insurance Manager
Knip is a Swiss based ‘Mobile-First’ Digital Insurance Manager with a $15.7 million Series B round to its name. According to Knip co-founder Dennis, “We want to build an ...
Legal & General launches digital platform for brokers
In the UK, L&G has launched a new digital broker platform that delivers greater efficiency by enabling online client management for Group Income Protection and Group Life...
Majesco’s Digital1st insurance
Founded in 1982, Majesco is a global provider of core insurance software and consulting services. In 2017, it launched its first digital engagement and micro-services based s...
MetLife Infinity – Digital vault for your memories today & tomorrow
MetLife Infinity is MetLife’s most recent initiative to embrace a mobile first world. This app serves as a part capsule and part digital vault to store and share memories wit...
MetLife partners with AXA telemedicine platform
Metlife and AXA have partnered to develop a teleconsultation service proposition to all employees in the US who are travelling overseas.
MetLife’s MULAN App
MSIG Insurance, the first in Singapore to use video tech to optimise motor claims process
MSIG Insurance has partnered with communications tool Wavecell and claims management software-as-a-service (SaaS) provider Merimen to launch a video interaction pilot program...