4.5 Service & Administration
NPS means net promoter score and is calculated from the participant rating out of 10. The range is from -100% to +100%. A score of 0-50% is seen as good, 50-70% excellent and >70 is exceptional. But as always make your own mind up!
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This lesson looks at the historical approach to service& administration and explores how technology can make a change in how services are delivered. As usual a number of case studies are included.
This lesson, led by Graham Spriggs, is part of the course called “”Value Chain Innovations” that itself is part of the world’s leading learning & development programme on digital insurance created and maintained by the TDI Academy which is part of The Digital Insurer.
The full list of lessons and courses is available here.
Learning GoalsLesson Duration | 90 min
To complete this lesson you must