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About Hugh Terry & The Digital Insurer

Hugh Terry & The Digital Insurer Video

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Services of interest
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Arthur D. Little

Arthur D. Little has been at the forefront of innovation since 1886. We are an acknowledged thought leader in linking strategy, innovation and transformation in technology-intensive and converging industries. We enable our clients to build innovation capabilities and transform their organizations. ADL is present in the most important business centers around the world. We are proud to serve most of the Fortune 1000 companies, in addition to other leading firms and public sector organizations. For further information, please visit www.adlittle.com

C4.5 Service & Administration

How digital is improving customer service and back office administration

C4.5 Service & Administration

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Lesson Rating8.5/10

Lesson Overview

This lesson looks at the historical approach to service& administration and explores how technology can make a change in how services are delivered. As usual a number of case studies are included.

This lesson, led by Graham Spriggs, is part of the course called “”Value Chain Innovations” that itself is part of the world’s leading learning & development programme on digital insurance created and maintained by the TDI Academy which is part of The Digital Insurer.

Learning Goals
Lesson Duration | 90 min
1Discuss service and administration in the insurance value chain
2Explain how digital can innovate insurance service and administration
3Evaluate insurance service and administration case studies
Lesson Topics
1Lesson overview
2Service and administration in the insurance value chain
3Service and administration: the future
4Insurance service and administration case studies
5Summary and further references for Service & Administration
To pass this Lesson
Mark all topics as complete
Pass the multiple choice questions
Give your feedback

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