0 of 10 questions completed
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
0 of 10 questions answered correctly
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
Q9. Customer LifeTime Value = __________ + Annual Purchase Frequency + Expected Years of Relationship
Q10. According to the further references video, what are the two perspectives to customer advocacy?
Q1. Which one of the following is not one of the categories used when calculating Net Promoter Score?
Q2. According to the Databox survey, what did respondents mostly use to measure the success of customer service?
Q3. Usually, what is deemed to be a ‘Good’ Net Promoter Score?
Q4. Customer advocacy is usually described as a form of customer service in which the company focuses on what is deemed to be _________ for the customer.
Q5. Which one of the following usually provides the most revenue?
Q6. __________ is a tool used to gauge the loyalty in a firm’s customer relationships.
Q7. Customer Lifetime Value is a prediction of the __________ attributed to the entire future relationship with a customer.
Q8. According to the Bain Report, which one of the following is not a facet of the future customer ‘engagement and affiliation’?