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Q1. An insurance agent who can demonstrate attention and empathy can be described as:
Q2. Which one of the following is NOT one of the 5 Steps of Consumer Behavior?
Q3. Which one of the following is NOT a characteristic of e-commerce?
Q4. Which one of the following channel approaches allows a customer to interact with an insurance advisor how they want and in the manner they chose?
Q5. When considering customers’ feedback on insurance, which one of the following is USUALLY connected to feelings of vulnerability, lack of transparency, and not receiving what is due?