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Claims – research links

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Please find a collection of curated research links below on claims, to further your understanding of the topic.

Last updated September 2023.

Article Why read this? Source Medium Time 
Claims 2030: Dream or reality? McKinsey report on what the claims process could look like by the start of the next decade if insurers focus on the right things.  

McKinsey & Company


Report 15 minutes
Claims innovation a top strategic priority for insurers worldwide Client expectations have changed, so insurers had better make sure they meet them if they hope to make strategic innovations to their processes. Insurance Business Article 5 minutes 
How can you improve claims management with innovation? Proactivity and technology are claim management’s two main allies says this Terra blog. Terra Blog 5 minutes 
Three technology trends that continue to transform claims handling A short piece focused on what is transforming claims management. Sedgwick Blog 5 minutes 
Insurance claims in the age of innovation Well run roundtable discussion on how the industry will realise the next-generation claims experience Shift Technology Video 60 minutes 
Why insurers should focus on hyper-personalised claims Opinion piece on how improving the claims process will improve the customer experience ALM PropertyCasualty360 Article 5 minutes
The new age insurance: Personalisation with AI & data analytics applications The application of AI and personalisation is transforming the claims experience. Zühlke Article 10 minutes
The future of insurance claims now Oliver Wyman’s take on why the claims process needs to change. Oliver Wyman Article 5 minutes
Benefits and use cases of AI in insurance How AI can improve back end processes, deliver new products and reduce fraud. Swiss Re Article 5 minutes
Blockchain and AI-Empowered Healthcare Insurance Fraud Detection: an Analysis, Architecture, and Future Prospects Revolutionising health insurance claims with the use of AI IEEE Report 60 minutes
How to use AI in the insurance value chain: claims management Accenture’s take on applying AI to reform the claims process Accenture Blog 5 minutes
Reinventing the P&C insurance claims value chain: Guest expert analysis from Everest Group Why P&C carriers must evolve to meet the needs of digitally immersed consumers. Mendix Blog 10 minutes
AI in the insurance value chain The role of AI in transforming the claims process. Swiss InsurTech Hub Blog 10 minutes
Why Asian insurers are ideally positioned for embedded market gains Report on the Asian embedded market includes many references to how EI will influence the transformation of claims. McKinsey & Company Article 15 minutes
The future of insurance claims management Video outlining how simplifying processes will improve claims and provide insurers with new, value adding opportunities. Deloitte Video  5 minutes
Why P&C carriers must evolve to meet the needs of digitally immersed consumers How AI is being used to speed up the claims process InsurTech Digital Article 10 minutes
InsurTech in claims: Faster, better, cheaper How InsurTech is improving the claims process ALM PropertyCasualty360 Article 10 minutes
How technology is changing insurtech claims management Verisk opinion piece on why technology is an essential part of reforming the claims process InsurTech Digital Article 5 minutes
Deep dive: Claim settlements & insurtech customer experience How claims settlement is developing InsurTech Digital Article 5 minutes
Insurtech: digital disruption is reshaping claims The impact InsurTech is having on the transformation of the claims process Grant Thornton Article 10 minutes
Claims transformation Digital transformaiotn of the claims process will demonstrate to customers that insurance companies really do care… Capgemini Article 10 minutes
Going digital: case study of an Italian insurance company How a small Italian insurance company used internal resources and external advisers to transform their business.  Emerald Publishing Report 30 minutes
The human factor in generative AI and the automation paradox WTW, on not throwing the baby out with the bathwater when deploying AI. WTW Article 5 minutes
New claims solutions: Transforming the value proposition New value is available to both insurers and customers through the claims process KPMG Blog (full report available via link on page) 5 minutes
Auto insurance telematics for automated claims processing How telematics is informing the transformation of US auto claims Zendrive Blog 5 minutes




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