Google Tanslate

Select Language

Sign up and be the first to know

About Hugh Terry & The Digital Insurer

Hugh Terry & The Digital Insurer Video

Contact Us

1 Scotts Road
#24-10 Shaw Centre
Singapore 228208

Write an article

Get in touch with the editor Martin Kornacki

email your ideas at [email protected]

Pre Registration Popup

itcasia2020 Registration Popup

Share Popup

Prime Member: Find out more

Access a unique programme!
  • 56 pre recorded lesson of online content from industry experts over 7 courses
  • The best in digital insurance for practitioners and by practtioners
  • Online MCQ after each lesson
  • Join the discussion forum and make new friends
  • Certificate upon completion to show your expertise and comitment
  • 3 months to complete
  • Normal price US$1,400 Your Prime member price is US$999
  • Access to future versions included in your Prime membership!
Become a member

Prime Member: Contact Us

REach out to us. Please fill up the form below
Let us know how we can help. You can expect a response within 24 hours
Services of interest

Arthur D. Little

Arthur D. Little has been at the forefront of innovation since 1886. We are an acknowledged thought leader in linking strategy, innovation and transformation in technology-intensive and converging industries. We enable our clients to build innovation capabilities and transform their organizations. ADL is present in the most important business centers around the world. We are proud to serve most of the Fortune 1000 companies, in addition to other leading firms and public sector organizations. For further information, please visit


Finnovating is a Matching as a service platform that enables X-Techs from all around the word to connect , collaborate and get the funding they need to grow from investors and corporations globally. The Finnovating platform is a space were the key players of the Tech industry can connect together easily and boost global Tech innovations.


Sønr is the world’s most comprehensive source of innovation intelligence. It is a subscription platform used by some of the best known insurance companies globally.

It tracks millions of companies around the world and provides insight on the latest market trends, the startups and scaleups reshaping the industry, and intelligence on how other big insurers are innovating.

Sønr includes a suite of tools designed for teams to better collaborate and connect. From recording meetings to capturing and sharing Notes, to being able to track and share activity across the company using Watchlists and CRM boards.

The platform is backed up by a team of consultants, researchers and analysts who support clients in discovering and creating new business opportunities.

Youbiquity Finance Research 2016 – Avaya Survey Results

Article Synopsis :

Digital self-service builds customer confidence and better relationships.

 The Digital Insurer reviews Avaya’s Report on Youbiquity Finance research 2016 - General Insurance Summary

Customers want digital self-service across all lines of general insurance 

Based on the views of 3,015 consumers across Germany, Spain and the UK, the “Youbiquity Finance 2016 – General Insurance Summary” from Avaya outlines key trends in consumer behaviour in insurance with a focus on sales and customer service channels.

The report seeks to answer the following four questions:

  • What interactions are failing during digital self-service?
  • What interaction channels do customers seek beyond the website?
  • What speed of service do customers expect?
  • How can better digital relationships drive customer satisfaction?

Key findings include:

  1. Insurance providers have the capability to challenge aggregators with better services.
  2. The phone plays a crucial role in general insurance premium negotiation and remote relationship building. Improved call centres, a friendly customer care representative and quick email response times are highly valued.
  3. Social media, webchats and videochats are all valued by customers. There’s an increasing need to fill the self-service-help gap in the insurance industry.
  4. Building remote relationships is key for insurers. Some consumers are looking for improvements in service through IoT technologies.

Employing statistical analysis on survey data, the report identifies four customer segments:

  • Digital-led Remotes
  • Digital-ready Actives
  • Digital-adapting Independents
  • Digital-indifferent Traditionalists

The below chart represents the different channel preferences by segment:

Link to Full Article:: click here

Digital Insurer's Comments

This report substantiates two very important points:

In every category – mobile, social, text, chat, telemetrics, digital self-service – insurance buyers are more comfortable with and have a greater appetite for digital than they did two years ago.

Segmentation is required – typically along the age demographic – as what attracts one group often alienates another.

As Amazon CEO Jeff Bezos famously says, ‘Two things will never change, customers will always want it cheaper and faster.’ Insurance customers want these two things plus transparency.  Technology is just the means; carriers must focus on these three ends.

Link to Source:: click here


Livefest 2019 Register Popup Event

Livefest 2019 Already Registered Popup Event

Livefest 2019 Join Live Logged-in Not Registered

Livefest 2019 Join Live Not Logged-in