PwC : Insurance trends 2020

Executive summary :

Insurance CEOs’ confidence in the global economy is waning

CEOs lack confidence in revenue growth over the next three years

Faith in their own growth prospects over the coming year has also dipped. Yet longer-term confidence is holding up well, underlining insurers’ belief in their ability to deal with disruption and navigate the economic and political uncertainties ahead.

Dealing with disruption

Two years ago, insurance was at the apex of disruption. Insurers have responded vigorously, but the hard work of transformation still has a way to go. Here is what’s keeping insurance CEOs awake at night.

Upskilling for a digital world

Insurance CEOs have made progress on retraining workers and leaders in the skills that will drive future growth, but they still face challenges.

Coming through on top

The top three opportunities CEOs are prioritising and investing in over the next 12 months are customer experience, core technology transformation and intelligent automation (including robotic process automation).

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