How Digital are You – Capgemini Report by Alan Walker, Eileen Lee and Lee Brooke-Pearce

Article Summary :

The insurance sector is experiencing a paradigm shift and embracing the digital evolution is essential to stay ahead of the competitive curve. In the report “How Digital are You”, Capgemini consulting presents a high level perspective on digital transformation in the insurance industry.

Digital transformation is so much more than just having an online presence

Key Insights :

Capgemini state that digitisation is not just about customer acquisition, but it also includes transforming internal processes and leveraging the power of data. The report suggests that for complete and successful digital transformation insurers need to focus on three key initiatives:

1. Mapping out opportunities in the value chain
2. Utilising the full potential of data
3. Transforming internal processes

The report also highlights that the insurance company of the future will have two key characteristics:

1. Customer-focused operating model
2. Increasing partnerships along the value chain

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