Facing the Future: Blueprint for Growth – State Street
Article Synopsis :
With digital trends shaping the global insurance sector landscape, it’s paramount that top management have a clear understanding of the forces that will drive the industry’s future.
The State Street study “Facing the Future : Blueprint for Growth” is based on a survey of more than 300 senior industry executives and provides a range of in-depth discussions with corporate leaders and experts. The survey results identify key areas where the insurance industry is developing new approaches to help firms compete in a demanding and unpredictable environment. Key conclusions of the study are:
- Regulation is changing the game
- Emerging markets offer growth potential, but the price of entry is rising
- Demographic trends and new customer segments will drive product innovation
- New technology has made revamping distribution models a top priority
- Non traditional asset classes could boost investment return, but insurers need to develop the tools and expertise to manage them
- Consolidating data systems would help many companies improve efficiency
- As markets and regulations evolve, companies should selectively outsource
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Digital Insurer's Comments
Customer-centricity is going to play a very important role in the journey to success. Insurers seeking to devise a differentiated strategy and to take performance to the next level will have to focus on:- Acquiring data analytics capabilities and a skilled work force
- Enhanced customer engagement through multiple channels
- Product design and delivery as per demographics
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