Google Tanslate

Select Language

Sign up and be the first to know

About Hugh Terry & The Digital Insurer

Hugh Terry & The Digital Insurer Video

Contact Us

1 Scotts Road
#24-10 Shaw Centre
Singapore 228208

Write an article

Get in touch with the editor Martin Kornacki

email your ideas at [email protected]

Pre Registration Popup

itcasia2020 Registration Popup

Share Popup

Prime Member: Find out more

Access a unique programme!
  • 56 pre recorded lesson of online content from industry experts over 7 courses
  • The best in digital insurance for practitioners and by practtioners
  • Online MCQ after each lesson
  • Join the discussion forum and make new friends
  • Certificate upon completion to show your expertise and comitment
  • 3 months to complete
  • Normal price US$1,400 Your Prime member price is US$999
  • Access to future versions included in your Prime membership!
Become a member

Prime Member: Contact Us

Reach out to us. Please fill up the form below
Let us know how we can help. You can expect a response within 24 hours
Services of interest

Arthur D. Little

Arthur D. Little has been at the forefront of innovation since 1886. We are an acknowledged thought leader in linking strategy, innovation and transformation in technology-intensive and converging industries. We enable our clients to build innovation capabilities and transform their organizations. ADL is present in the most important business centers around the world. We are proud to serve most of the Fortune 1000 companies, in addition to other leading firms and public sector organizations. For further information, please visit

Engaging contradicting customer needs – BearingPoint

Article Synopsis :

Harnessing Big Data for customer insights invariably raises customer privacy concerns.

 The Digital Insurer reviews BearingPoint’s Report on Engaging contradicting customer needs in a digital world: data based benefits vs. Privacy

Transparency builds customer trust, which often begets more customer data 

“Engaging contradicting customer needs in a digital world: data based benefits vs. privacy” from BearingPoint discusses the data vs. privacy paradox with ideas on how to handle it.

The paper suggests the following aspects are important for insurers in addressing the contradictory needs for data privacy and new service offerings:

  • Be transparent when handling data: It’s important that customers understand for which purpose and in which way their data is used
  • Receive affirmation for gathering data: Clearly ask customers for consent to share data and give them the ability to delete data if desired
  • Protect personal data: Data breaches—which can be disastrous—should not be taken lightly
  • Be responsible: Complying with regulations and acting per the values of customers are absolute baseline minimum requirements

The article suggests insurers can meet both the need for customized services and enhanced privacy at the same time. The key lies in being more transparent while respecting all data regulations. The more open you are with customers (within legal limits) the more latitude you’ll likely have with respect to data collection and product development.

The article outlines a five-step approach to effective information management and data privacy:

  1. Assessment of current information landscape – Identify where you stand with respect to how you are handling data and privacy issues.
  2. Definition & classification of information domains – Define frameworks for identifying and handling sensitive data.
  3. Risk assessment – Assess customer-tolerance levels in the context of estimated likelihood of occurrence and scope of potential damage.
  4. Goal setting – Identify goals and align them with established privacy principles.
  5. Implementation roadmap and monitoring – Execute plans and monitor progress.

Link to Full Article:: click here

Digital Insurer's Comments

In the digital age there is increasing demand for customized services enabled by Big Data and Analytics with telematics and UBI two such examples. At the same time amid growing privacy concerns customers yearn for more self-determination with regard to their personal data.

Due to the growing awareness of customers regarding this topic, we believe it’s good business for insurers to focus on transparent communication so that the customer’s trust and loyalty are assured. Granting customers more control over their data including how it’s used is the surest path to securing ever more customer data.

Link to Source:: click here


Livefest 2019 Register Popup Event

Livefest 2019 Already Registered Popup Event

Livefest 2019 Join Live Logged-in Not Registered

Livefest 2019 Join Live Not Logged-in