The Digital Insurer – Capabilities Needed – Capgemini

Article Synopsis :

Today’s customers evaluate product, service and delivery quality against the competitive benchmark of digital customer experience. To survive in the new digital driven market place, insurers need to redefine their business models and establish themselves as true digital insurers.

What does it take to be a digital insurer?

In the research paper “The Digital Insurer – Capabilities Needed”, Capgemini draws on two capability maturity models they have developed and summarises the capabilities that are necessary to be a digital insurer. The report highlights that true digital insurers must put the customer at the heart of the business and identifies key customer facing capabilities insurers need to build on:

1. Price Competitively
2. Connect Elegantly
3. Engage Regularly
4. Transform Efficiently
5. See Completely
6. Measure Relentlessly
7. Deliver Perfectly

The report also identifies five  additional enabling capabilities that will supplement and support the infrastructure necessary to allow the customer facing capabilities to be delivered efficiently and effectively:

1. Governance
2. Employees
3. Ways of working
4. Technology
5. Data and analytics

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