Sign up and be the first to know

About Hugh Terry & The Digital Insurer

Hugh Terry & The Digital Insurer Video

Contact Us

1 Scotts Road
#24-10 Shaw Centre
Singapore 228208

Write an article

Get in touch with the editor Martin Kornacki

email your ideas at [email protected]

Pre Registration Popup

itcasia2020 Registration Popup

Share Popup

Prime Member: Find out more

Access a unique programme!
  • 56 pre recorded lesson of online content from industry experts over 7 courses
  • The best in digital insurance for practitioners and by practtioners
  • Online MCQ after each lesson
  • Join the discussion forum and make new friends
  • Certificate upon completion to show your expertise and comitment
  • 3 months to complete
  • Normal price US$1,400 Your Prime member price is US$999
  • Access to future versions included in your Prime membership!
Become a member

Prime Member: Contact Us

REach out to us. Please fill up the form below
  • Let us know how we can help. You can expect a response within 24 hours

SONR

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

FINNOVATING

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

The Digital Insurer – Capabilities Needed – Capgemini

Article Synopsis :

Today’s customers evaluate product, service and delivery quality against the competitive benchmark of digital customer experience. To survive in the new digital driven market place, insurers need to redefine their business models and establish themselves as true digital insurers.

 The Digital Insurer reviews Capgemini’s Report on The Digital Insurer - Capabilities Needed

What does it take to be a digital insurer?

In the research paper “The Digital Insurer – Capabilities Needed”, Capgemini draws on two capability maturity models they have developed and summarises the capabilities that are necessary to be a digital insurer. The report highlights that true digital insurers must put the customer at the heart of the business and identifies key customer facing capabilities insurers need to build on:

  1. Price Competitively
  2. Connect Elegantly
  3. Engage Regularly
  4. Transform Efficiently
  5. See Completely
  6. Measure Relentlessly
  7. Deliver Perfectly

The report also identifies five  additional enabling capabilities that will supplement and support the infrastructure necessary to allow the customer facing capabilities to be delivered efficiently and effectively:

  1. Governance
  2. Employees
  3. Ways of working
  4. Technology
  5. Data and analytics

 

Link to Full Article:: click here

Digital Insurer's Comments

In order to achieve true customer centricity through digital transformation, insurers will have to invest in building capabilities across a range of domains including social CRM, analytics, channel management and digital commerce. To be successful, some of the key considerations for insurers are :

  1. Prioritise investment in building IT infrastructure
  2. Invest in training programs for building digital skills
  3. Address organisational  silos and bring them on to a common digital platform

Link to Source:: click here

 

Comments

Livefest 2019 Register Popup Event

Livefest 2019 Already Registered Popup Event

Livefest 2019 Join Live Logged-in Not Registered

Livefest 2019 Join Live Not Logged-in