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Arthur D. Little

Arthur D. Little has been at the forefront of innovation since 1886. We are an acknowledged thought leader in linking strategy, innovation and transformation in technology-intensive and converging industries. We enable our clients to build innovation capabilities and transform their organizations. ADL is present in the most important business centers around the world. We are proud to serve most of the Fortune 1000 companies, in addition to other leading firms and public sector organizations. For further information, please visit


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Sønr is the world’s most comprehensive source of innovation intelligence. It is a subscription platform used by some of the best known insurance companies globally.

It tracks millions of companies around the world and provides insight on the latest market trends, the startups and scaleups reshaping the industry, and intelligence on how other big insurers are innovating.

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The platform is backed up by a team of consultants, researchers and analysts who support clients in discovering and creating new business opportunities.

Coming of Age for Automated Underwriting – Infosys

Article Synopsis :

The business benefits of end-to-end automation and straight-through processing renders the implementation of  automated underwriting solutions as one of the key technology investments in the insurance industry in recent times.

 The Digital Insurer reviews Infosys’s Report on Commercial Insurance - Coming of Age for Automated Underwriting

Automated underwriting solutions can deliver significant business benefits

In the research paper “Commercial Insurance – Coming of Age for Automated Underwriting”, Muthukrishnan Nagarajan from Infosys takes a closer look at the path to underwriting automation and the deployment of true straight through processing (STP) solutions in commercial insurance.  As articulated in  the paper, the path to automating commercial underwriting is filled with many challenges and insurers across the world are faced with the following common questions related to business, IT and organisational change management while they take on underwriting automation:


  • What are the types of risks and products to be considered within the portfolio for automated underwriting process?
  • What level of complexity is involved while determining premium?
  • What level of automation should be incorporated into underwriting decisions?
  • What level of delegated authority am I comfortable with?
  • Should I implement process improvement across new business, underwriting (rating, business rules), claims and distribution channels before automating the underwriting process?


  • What IT (systems, technology) and people investments are needed for automation?
  • Will existing systems (e.g. front end, CRM, claims) with policy administration system (rating, rules, UW) seamlessly integrate to provide a straight through processing (STP) solution?

Organization change management

  • What could be the impact on underwriters and underwriting support teams due to the implementation of automated underwriting solution?
  • What level of training should be imparted to stakeholders (internal and external)?

The paper also highlights that underwriting automation has proven to be an effective approach to enhance an insurer’s business across multiple dimensions. The paper  lists the following value enhancers of automated underwriting:

  • Revenue and profit
  • Operational cost
  • Innovation and transformation
  • Agility Adaptability / ease of doing business
  • Employee / broker  retention
  • Quality and constancy
  • Outsourcing / offshoring

Link to Full Article:: click here

Digital Insurer's Comments

Insurers with a strong desire to improve underwriting processes are looking  to evolving technology to improve the cost and efficiency of underwriting. Underwriting automation has the potential to address this need and automation can dramatically improve overall underwriting cycle efficiency leading to much improved customer experience. While the drivers to adopt an automated underwriting solution are obvious, one of the key hindrances to widespread adoption has been the cost of the solution. Having said that, insurers must acknowledge that improvement in technology is enhancing the affordability of such solutions and they must prioritise investments in this area. As automated underwriting systems are increasingly becoming must-have tools to lead the competitive curve, choosing the right tool for underwriting will play a critical role in how insurers control their costs, accelerate revenue and manage risk in the future. 

Link to Source:: click here



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