About this event
Watch the Webinar Replay
Watch this webinar to discover how system modernization helps to enhance your customer experience delivery standards, understand why system modernization is more than just a technology play, but a crucial factor for the future success of insurers and hear about the experiences and challenges that APAC insurance leaders are facing in their modernization journey.
View the slides
How APAC Insurers can have their cake and eat it
by Working Better, Faster & Smarter whilst also improving Customer Experience.
70% of surveyed APAC insurers see improved customer experience (CX) as a key benefit of modernizing their systems.
Winning in a highly competitive and dynamic APAC insurance market requires a high level of customer-centricity and meaningful differentiation. But, true CX differentiation cannot come from sticking a digital facade on legacy core insurance systems that are slow, costly and difficult to change. Accelerating the shift to digital, Covid-19 has also highlighted the importance of having modernized systems to keep up with the fast-changing customer demands and expectations.
Red Hat recently commissioned Forrester Consulting to conduct a study to understand the state of core system modernization among APAC insurers. Of these 114 surveyed insurers, 85% of them are either embarking on or undergoing modernization efforts.
Join the TDI team and Forrester APAC guest speakers – Fred Giron, VP & Research Director, and YiQin Teow, Market Impact Consultant, as well as Jeff Picozzi, Global Insurance Lead at Red Hat to learn more about how to start your modernization journey to improve process efficiencies AND deliver better customer experiences: