About this event
Addressing some of the biggest challenges facing Customer Service Environments in the Insurance sector
The UK Insurance market is seeing one of the most disruptive periods in it’s history as new innovative competitors look to challenge the established brands, seeing an opportunity to exploit their larger competitors lack of agility and aging infrastructure. The traditional expectations of insurance brands are radically changing as customers look for speed of service, ease of use and of course the best price. With customer loyalty never been so hard to come by, Insurers are having to battle exceptionally hard to retain and attract new customers.
- Explore how the rapidly changing UK insurance market is creating both challenges and opportunities for organisations
- Explore techniques to utilise Artificial Intelligence in order to drive efficiencies in the contact centre
- Look at what Digital Innovation means, particularly in relation to making the best use out of legacy back office systems
- Understand best practices and what impact Self Service Strategies and Process Automation can have on the customer journey