About this event
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Listen to an experienced, global panel of insurance professionals present, discuss and answer your questions on the theme of “Insurance Through the Eyes of The Customer”. In our increasingly digital world, the need for putting customers at the heart of the insurance experience becomes increasingly crucial to success. We are currently confirming our agenda and speaker line up but this is sure to be a popular webinar so register early to guarantee your place.
By participating live you can help to shape the panel questions and also participate in our live poll. Registered participants who are unable to attend will be emailed a link to the recording of the webinar.
|Introductions||Hugh Terry & Simon Phipps|
|How technology can redefine the customer experience – digital claims||James Harding|
|Using analytics to understand the customer||Dr KP Onn|
|Sharing the Alibaba customer experience||Michael Mang|
|Q&A||Moderated by Simon Phipps|
Agenda will be confirmed as speakers get confirmed.
We have collated some links below as background reading to the topic
- 360Globalnet – Digital Claims Management Platform
- USAA’s Digital-driven Customer-Centric DNA
- SBI Life – Leveraging Customer First Approach
Some links to thought leadership pieces:
- Related reports on the site – search result