Featured Reports
Library: Deloitte – The future of small business insurance
May 2022 featured report Small business insurance has been much discussed over the past five or six years. But while there has been a lot of talk, there has been little change from...
Library: BCG – What the insurance workforce wants
April 2022 featured report: The global insurance industry coped better with the COVID-19 pandemic than many other industries. People adapted quickly to remote working and fewer ...
Library: Intelligent AI – Transforming commercial property risk with the internet of things
March 2022 featured report: Just as the rest of the insurance industry needs a technology overhaul, commercial property insurance is long overdue a refurbishment. And it’s ...
Library: McKinsey – How data and analytics are redefining excellence in P&C underwriting
February 2022 featured report P&C has a hard time of it lately. So say the authors of this report on P&C in North America and Europe by McKinsey. But before you get out ...
Library: The Geneva Association – New care models, how insurers can rise to the challenge of older and sicker societies
January 2022 featured report: Healthcare is increasingly on the minds of the world’s ageing population. We’re living longer and with chronic illnesses for a greater ...
Library: McKinsey – Operationalising Machine Learning in Processes
November 2021 featured report: While machine learning shows great potential for increasing process efficiency, this report, Operationalising Machine Learning in Processes by ...
Library: CapGemini – World Insurtech Report 2021
October 2021 featured report: This report looks back at the impact of COVID-19, and how the insurance industry is going to adapt to a very different new normal environment. ...
Library: Guidewire – Hiding in Plain Sight: Towards Now-Gen Cyber Risk
September 2021 featured report: This is a fascinating report into the quality and quantity of data that is required by cyber underwriting. The style is refreshingly informal, ...
Library: WTW – New satellite data reveals increasing proportion of population exposed to floods worldwide
August 2021 featured report: The impact of climate change is all around us. Wildfires have been raging in parts of the US, Europe, and Australasia over the past year. Flooding ...
Library: BCG – Digital Partnerships, unlocking a $10bn opportunity in insurance
July 2021 featured report: The rapid growth of the south east Asian economy is creating opportunities across all sectors. Insurance is no different, with partnerships between ...
Library: BCG – The pandemic pushed insurtech funding to an all-time high
JUNE 2021 featured report: With losses of around US$55 billion, 2020 was a disastrous year for insurance as an industry. That huge sum was the second highest loss of all time, ...
Library: Cognizant – The Work Ahead in Insurance, Vying For Digital Supremacy
May 2021 featured report: This research undertaken among 4,000 global executives, including from insurance, is focused on the digital future of business. The authors say that 2020 ...
Library: McKinsey – Transforming the talent model in the insurance industry
April 2021 featured report: At The Digital Insurer, we’re all about digital transformation. But this month’s featured report takes a look at the other side, at the role...
Library: Sollers Consulting – The pandemic is pushing insurers to the cloud
March 2021 featured report: You won’t be surprised to hear that insurance is something of a laggard when it comes to digital transformation. We tell you this all the time, but ...
Library: Munich Re – Augmented automated underwriting brings a new generation of underwriting to the life insurance market
February 2021 featured report: This month’s featured report is a new paper from Munich Re, looking at the evolution of digital underwriting in the life insurance space. It ...
Library: Swiss Re – Going digital: Insights to optimise consumer appetite for online insurance in Asia 2020
January 2021 featured reports: In line with the broadly regional theme of this month’s library entries, we are featuring two reports from Swiss Re on digital transformation and ...
Library: Shift Technology Fraud Insights
December 2020 featured report: Shift Technologies’ latest fraud insights report covers the fraud, waste and abuse (FWA) trends impacting the global healthcare payer market. ...
Library: Adacta Fintech – Digital Transformation in Insurance: APIs, Platforms, and Ecosystems
November 2020 featured report: The pandemic will only accelerate the digitalisation of the insurance industry. So says the report from Adacta Fintech, which is this month’s ...
Library: Ember – The Joy of CX
October 2020 featured report: Customer experience is increasingly a focus for insurance companies. However, this report asks whether insurers are really committed to implementing ...
Library: Deloitte – Overcoming challenges to cyber insurance growth
September 2020 featured report: Cyber insurance has been held up as an area of innovation and major growth, but the reality hasn’t lived up to the hype, says Overcoming ...
Library: BCG – Life Insurers May Find New Growth in Wellness
August 2020 featured report: Life insurance is undergoing considerable change in the US, in part promoted by the COVID-19 pandemic. A new found focus on health Consumers have ...
Library: Hiscox – Cyber Readiness Report 2020
July 2020 featured report: Cyber risk is one of the biggest issues facing businesses these days. One finding of the 2020 Hiscox report into cyber risk readiness is that there has ...
Library: Capgemini and Efma – World Insurance Report 2020
June 2020 featured report: The digital world is not only catching up with society, it is rapidly overtaking and influencing every aspect of our lives. Most of us readily engage ...
Library: Swiss Re – COVID-19 Consumer Survey: Financial anxiety grows, demand for insurance products accelerates across APAC
May 2020 featured report: More than a quarter (27%) of consumers feel overwhelmed and anxious about their financial futures, according to new research from Swiss Re. The research, ...
Library: KPMG – COVID-19: the global insurance response
April 2020 featured report This month’s featured report is one of a wealth of reports produced by KPMG into the impact of COVID-19 on the global insurance industry. The ...
Summary & Review Articles
Library: AXA XL – A captive audience; why companies are increasing their use of self-insurance vehicles
Executive summary : As companies grapple with the changing dynamics of the traditional insurance marketplace, we’re talking to clients about using existing captives for different...
Library: Verisk – Three strategies for reliable commercial property valuations
Executive summary Monthly updates for the cost of building materials and associated labour can help insurers estimate reconstruction costs more accurately. A way to better ...
Library: Marsh – Ukraine crisis: Property insurance considerations
Executive summary : As the conflict between Russia and Ukraine continues, heavy fighting is taking place across various parts of Ukraine — including close to and in the capital ...
Library: LexisNexis – How triaging claims with clarity enables faster closed claims
Executive summary What if I told you that you could fast-track claims with confidence, at the first notice of loss, with real-time data? Think of what you could do if you knew ...
Library: PwC – Insurers can win the war for talent — if they tell their story
Executive summary In our overview of the top issues facing the insurance industry, we note that carriers need to do a better job of fully committing to and funding their ...
Library: McKinsey – Five steps to improve innovation in the insurance industry
Executive summary Insurance is not typically considered a bastion of innovation, despite a long track record of creating new and exciting markets around emerging risks and consumer...
Library: EY – How insurance CFOs can embed ESG into finance and the wider business
Executive summary Sustainable finance considerations are shifting to the forefront of the CFO agenda faster than insurance finance leaders have anticipated. In brief CFOs are ...
Library: Accenture – How European insurers can combat climate change
Executive summary In the wake of COP26, sustainability has assumed its rightful place at the top of the corporate agenda. However, as insurers set their sustainability strategies ...
Library: Accenture – What are digital twins and why should insurers care?
Executive summary : The insurance industry has been built on data since its inception. Meanwhile, several other industry sectors have proven that there’s a need for a fundamental...
Library: AXA – The challenges of cyber risk insurance
Executive summary: The digital transformation of our economies creates many opportunities but also generates ubiquitous cyber risks. Already in 2017, the OECD considered the ...
Library: PEGA – Why insurers need to modernise the claims customer experience
Executive summary : The Amazons and Googles of the world have set the standard for how companies should interact with their customers. They personalise interactions, anticipate ...
Library: Shift – Busting ghost brokers with underwriting fraud detection
Executive summary: Getting insurance is supposed to have got easier over the years. Online insurance brokerages and price comparison tools have made it easier to get the best ...
Library: Pacific Life Re – The long tail of critical illness claims
Executive summary : When customers make a claim on their critical illness (CI) policy it will often follow an unexpected and traumatic diagnosis or treatment for a serious ...
Library: PwC – Top insurance industry issues in 2021 Talent strategies for today’s insurers
Executive summary: Insurers have been losing the war on talent. It’s time to change the odds. For years, insurance carriers have been trying to reinvent the way they attract, ...
Library: Guidewire – Digital transformation continues to be a priority for the insurance industry
Executive summary : Change. Some people love it. Some people hate it. No matter which group you fit into, if you’re in the insurance industry, you’d better buckle up for the ...
Library: Appian – Three tips to streamline claims operations for a connected insurance experience
Executive summary : 1. Get the most out of your data. Insurers have data living across many disparate systems, like CRMs, document management systems, accounting systems, core ...
Library: Pega – How claims can play a more active role with customer retention and policy growth
Executive summary : Today, property and casualty insurance (P&C), especially personal lines, is seen as a commoditised business with many carriers struggling with high customer...
Library: McKinsey – Underwriting talent: Strategies for property and casualty insurers
Executive summary: In property and casualty (P&C) insurance, it is becoming increasingly important to find expert, judicious underwriting talent that can connect information ...
Library: Adacta – Why you should invest in insurance claims automation
Executive summary: Claims management is a crucial process in any insurance company. On the one hand, it is responsible for a large chunk of the insurer’s costs. On the other,...
Library: Valuer – How insurtech is reshaping the future of insurance
Executive summary : Valuer is an AI-driven platform that helps large corporations, investors, and accelerators discover innovative companies that match their strategic needs. ...
Library: PwC – How insurers can seize insurtech opportunities
Executive summary : Legacy companies, startups and the drive for faster, cheaper and better results Insurance is boring. You might hear that from people who don’t know better. ...
Library: Geneva Association – Future urban risk landscapes: An insurance perspective
Executive summary: Today’s urban areas are complex and vulnerable ecosystems made up of a wide range of components, from infrastructure, transportation and health to distinctive ...
Library: Efma – Humanising the digital
Executive summary: The pandemic-induced digital way of living, not just working, has led to huge digital transformation in the way customers are serviced. Having said that, since ...
Library: The power of the internet of things in commercial insurance
Executive summary: The internet of things (IoT) has arrived and is rapidly becoming entrenched in the activities we all do every day. But what will it take for the IoT to start ...
