Featured Reports
McKinsey – Transforming the talent model in the insurance industry
April 2021 featured report: At The Digital Insurer, we’re all about digital transformation. But this month’s featured report takes a look at the other side, at the role...
The pandemic is pushing Insurers to the cloud
March 2021 featured report: You won’t be surprised to hear that insurance is something of a laggard when it comes to digital transformation. We tell you this all the time, but ...
Augmented automated underwriting brings a new generation of underwriting to the life insurance market
February 2021 featured report: This month’s featured report is a new paper from Munich Re, looking at the evolution of digital underwriting in the life insurance space. It ...
Going digital: Insights to optimise consumer appetite for online insurance in Asia 2020
January 2021 featured reports: In line with the broadly regional theme of this month’s library entries, we are featuring two reports from Swiss Re on digital transformation and ...
Library: Shift Technology Fraud Insights
December 2020 featured report: Shift Technologies’ latest fraud insights report covers the fraud, waste and abuse (FWA) trends impacting the global healthcare payer market. ...
Adacta Fintech: Digital Transformation in Insurance – APIs, Platforms, and Ecosystems
November 2020 featured report: The pandemic will only accelerate the digitalisation of the insurance industry. So says the report from Adacta Fintech, which is this month’s ...
Ember: The Joy of CX
October 2020 featured report: Customer experience is increasingly a focus for insurance companies. However, this report asks whether insurers are really committed to implementing ...
Deloitte: Overcoming challenges to cyber insurance growth
September 2020 featured report: Cyber insurance has been held up as an area of innovation and major growth, but the reality hasn’t lived up to the hype, says Overcoming ...
BCG: Life Insurers May Find New Growth in Wellness
August 2020 featured report: Life insurance is undergoing considerable change in the US, in part promoted by the COVID-19 pandemic. A new found focus on health Consumers have ...
Hiscox: Cyber Readiness Report 2020
July 2020 featured report: Cyber risk is one of the biggest issues facing businesses these days. One finding of the 2020 Hiscox report into cyber risk readiness is that there has ...
Capgemini and Efma: World Insurance Report 2020
June 2020 featured report: The digital world is not only catching up with society, it is rapidly overtaking and influencing every aspect of our lives. Most of us readily engage ...
Swiss Re: COVID-19 Consumer Survey – Financial anxiety grows, demand for insurance products accelerates across APAC
May 2020 featured report: More than a quarter (27%) of consumers feel overwhelmed and anxious about their financial futures, according to new research from Swiss Re. The research, ...
KPMG: COVID-19: the global insurance response
April 2020 featured report This month’s featured report is one of a wealth of reports produced by KPMG into the impact of COVID-19 on the global insurance industry. The ...
Summary & Review Articles
BCG – An FAQ for European insurers in the downturn
Executive summary : Given the human toll that COVID-19 has already exacted in Europe and the risks that it still poses, insurers across the continent are thinking about actions ...
McKinsey & Company – Moving to a user-first, omnichannel approach
Executive summary : Today, about one in four motor insurance policies in Germany is sold online, and other property – and personal-insurance products are increasingly being ...
Capgemini – Life Insurance Top Trends 2021
Executive summary : Miles to go before I sleep… COVID-19 continues to have a serious impact on the life insurance industry. Job losses, defunct traditional channels, and lack...
OutSystems – P&C Insurance Digital Transformation: Top 5 Challenges on the Minds of CIOs
Executive summary : The COVID-19 pandemic has changed the world as we know it, affecting all spheres of our lives. For the insurance business, it has become more urgent than ever ...
Financial Times – Japan’s army of insurance saleswomen feel threat of digital revolution
Executive summary : Coronavirus has accelerated an analogue-digital showdown that Japan had hoped could be postponed for years: the clash between selling insurance online and the ...
PwC – COVID-19: Impact on the Indian insurance industry
Executive summary : The insurance industry seeks to protect a country’s people, assets and businesses. Hence, the business of insurance has always been closely linked to a ...
McKinsey & Company – Rewriting the rules: Digital and AI-powered underwriting in life insurance
Executive summary : To many consumers, buying life insurance can be painful. Despite insurance companies’ substantial investments over the past several years in digitising ...
PwC : Insurance trends 2020
Executive summary : Insurance CEOs’ confidence in the global economy is waning Faith in their own growth prospects over the coming year has also dipped. Yet longer-term ...
McKinsey – State of property & casualty insurance 2020
Executive summary : The insurance industry is often perceived as complicated and slow moving. Yet insurance is one of the largest global industries, generating more than $5 ...
PwC – Sri Lanka Insurance Report
Executive summary : The numerous advancements that took place within the insurance industry during 2019 contributed towards the establishment of a more competitive, coherent, ...
Accenture – Technology Vision for Insurance 2020
Executive summary : We, the Post-Digital People People’s love for technology has let businesses weave it — and themselves — into our lives, transforming the way we work, live...
PwC – COVID-19: Impact on the Indian insurance industry
Executive summary : COVID-19: Impact on the Indian insurance industry PwC Executive Leadership Interview Series Interview with R Chandrasekaran, former secretary general, ...
Deloitte – Potential implications of COVID-19 for the insurance sector
Executive summary : How the coronavirus outbreak may impact insurers operationally and economically COVID-19 is impacting the insurance industry in multiple ways—from employee ...
PwC – Middle East Insurance Industry Beyond COVID-19
Executive summary : As the world emerges from the COVID-19 pandemic, insurers’ strategic focus is now turning to what the competitive landscape will look like in the aftermath, ...
Bain & Company – Are You Covered? An Insurance Executive’s Checklist to Handle the Covid-19 Turmoil
Executive summary : Insurers need to support employees and agents in their remote work pressure-test IT systems and get closer to customers At a glance Leading insurers have ...
BCG – The 2020 Insurance Value Creators Report
Executive summary : The Pandemic Puts a New Premium on Performance At a glance At 8.2% per year, insurers’ TSR was distinctly average for the past five years. Top-quartile ...
Bain & Co : How Insurance Consumers Are Responding to Covid-19
Executive summary : Beyond Covid-19’s toll on human health, the pandemic and subsequent lockdowns have led to harsh economic conditions for many people. This turmoil has ...
Infomineo : Microinsurance sector : An overview of the market development and distribution strategies in Africa
Executive summary : Home to more than 700 million low-income citizens, Africa is considered a major market for micro-financial offerings, including microinsurance. According to the...
Insurance Council of Australia : General Insurance Code of Practice
Executive summary: Life can be unpredictable. Insurance can help protect you from life’s unpredictability. Some of the ways general insurance can protect you are: for loss or ...
Coverager : The Future of Data in Insurance
Executive summary : In 1693, Edmond Halley published the first of what today’s actuaries would recognise as a mortality table, applying statistical methods to the mortality data...
BCG : The Building Blocks of Bionic Distribution in Insurance
Executive summary: In the midst of this unprecedented crisis, insurers have the opportunity to transform and create sustained value, but they must move quickly, be bold, and focus ...
Strategy& : Japan’s Insurance Sector post-COVID Where to From Here?
Executive summary : As of May 2020, Japanese insurers have mobilised rapidly in response to the COVID-19 pandemic. The sudden decrease in global interest rates and significant ...
McKinsey : Implications of coronavirus for North American life and annuities writers
Executive summary: During the COVID-19 pandemic, businesses are rightly focused on securing their employees’ and customers’ safety, as well as keeping their doors open with ...
EY : Why the insurance industry needs to rethink its value proposition
Executive summary : The fundamentals of the insurance industry are starting to shift. The new insurance ecosystem could unlock huge value. Insurance is starting to go full circle. ...
