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Digital Insurance monthly news for KPMG Hong Kong – July 2020


Note* – To get all the results, please login to The Digital Insurer
Latest From KPMG  
The impact of COVID-19 on customer behaviour was immediate and widespread across all industries. Consumer behaviours have fundamentally changed over the last few months across all countries and demographics. 
COVID-19 has had a swift and devastating impact as an immediate health crisis subsequently triggering an economic crisis and unexpected disruptions to the way we live and work. But once we come out of this challenging and uncertain time
A joint study conducted by KPMG and the Financial Services Council (FSC) has revealed that Australian life insurance companies are paying out record amounts in disability claims..
The Sector
Industry Watch 
Allianz has finalized the acquisition of the automobile and other property & casualty business from SulAmérica in Brazil.This follows the announcement of the deal on August 23, 2019. 
Insurance Journal
MetLife announced that it will expand its relationship with PlanSource, a leading provider of cloud-based benefits software, by joining their Boost program, which offers a contemporary and enhanced benefits experience…
Zurich Insurance Group (Zurich) has created a WellCare business to accelerate the Group’s existing health and wellbeing initiatives in markets around the world and apply a global approach to their development.
Market Screener
Fenergo, the leading provider of digital transformation, customer journey and client lifecycle management, solutions for financial institutions has been selected by Aviva, to replace Know Your Customer (KYC)…
Ping An Insurance has introduced its responsible investment system to promote Environmental, Social and Governance (ESG) investing and encourage long-term value creation in China’s capital market. CN-ESG Smart Rating System…
Life Insurance International
AIA has received approval from the China Banking and Insurance Regulatory Commission to convert its Shanghai Branch into a wholly-owned subsidiary of AIA. This new subsidiary will be incorporated in Shanghai…
Asia Advisers Network
AXA has partnered with The Western Union Company to provide inclusive insurance products to Western Union’s customers using its online service to send money. Last week, an initial pilot called “Transfer Protect”…
Hong Kong-headquartered FWD Group has entered into a conditional share agreement to invest in a significant undisclosed minority stake in BRI Life, the life insurance arm of Bank Rakyat Indonesia.
Insurance Asia News
The insurance industry remains resilient despite the Covid-19 pandemic and proves to be a safe anchor in uncertain times. Prudential Assurance Malaysia Bhd CEO Gan Leong Hin  said the business has prevailed even in the…
The Malaysian Reserve
Manulife Hong Kong announced the launch of a ‘Virtual Face-to-Face’ agency sales platform, which is an InsurTech solution, for all Manulife individual insurance products in the country, except investment-linked assurance schemes. 
IBS Intelligence
Note* – To get all the results, please login to The Digital Insurer
                                     Click the logos for more competitor news.
Topic Monitor:  Tech Enabler – Customer Service & Experience
Who hasn’t asked at some point, “How will this pandemic affect me and my family? How will it affect our lives? Our jobs, education, graduation, birthdays, anniversaries, vacations, social lives…?”
During the first half of 2020, Australia has had to endure multiple crises. From bushfires, to floods and now the global pandemic of COVID-19  as a result, insurance companies across health, automotive and housing…
Global Banking Finance
From enabling customer self-service for your policies and claims, using wearable data to create personalised policies based on the number of steps a customer averages per day, to new on-demand products..
Insurance Business Australia
Upcoming Webinar 
Join us at this 75-minute webinar, a monthly series of knowledge sharing sessions and listen to the TDI Academy industry experts present, participate in Q&A and polls relating to “Underwriting P&C”; one of the lessons from Course 4 “Value Chains Innovations” from The ADI Programme.
Topic Highlights:
  • Trends affecting P&C Underwriting
  • Underwriting Today: Processes, Technology and the Ecosystem
  • Transformational Technologies in Underwriting: Examples and Use Cases
Unable to access ZOOM? 
You may join our webinar from YouTube Live Stream on the actual day but you will then be able to “view only” and not participate in Q&A or polls. We recommend that you consider accessing ZOOM from your personal mobile phones/IPAD devices as the first alternative.
Please register your interest to join the webinar via YouTube and we will email you the YouTube Link.
Refer a colleague to join the Corporate Member Programme
Watch Recording –  Digital Ecosystems in India – Extending the boundaries of Value Creation in Life & Health Insurance 
Latest TDI Newsletters
The topic for this edition is all about AI and I hope you agree it is packed full of useful content and insights. Artificial Intelligence is transforming our world and of course insurance is no exception. Things are moving fast even though we are likely in the ‘foothills’ of the development of AI in insurance.
TDI’s Simon Phipps, alongside Mark Breading from Strategy Meets Action, ask why, despite the potential of AI being well-recognised across the claims function, do insurer’s AI claims projects struggle to get beyond the POC phase.
Customised Search 
5 minute demo of the TDI Knowledge Portal
Click on the button below to watch the introduction video from Hugh Terry, Founder of The Digital Insurer, which outlines the Corporate Membership Programme in more detail. We hope that you find the information provided in TDI’s knowledge portal useful.
TDI Knowledge Portal
If you have any feedback on how we can improve the service please contact the Corporate Community  manager at or contact your company representative
TDI is committed to ongoing improvements in our services and is open to innovative ideas. You can also submit your digital jobs and digital media coverage requests to your company representative.
Simply visit The Digital Insurer and log in to get access to the KPMG dashboard where you can search all the news.
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