Google Tanslate

Select Language

Sign up and be the first to know

About Hugh Terry & The Digital Insurer

Hugh Terry & The Digital Insurer Video

Contact Us

1 Scotts Road
#24-10 Shaw Centre
Singapore 228208

Write an article

Get in touch with the editor Martin Kornacki

email your ideas at [email protected]

Pre Registration Popup

itcasia2020 Registration Popup

Share Popup

Prime Member: Find out more

Access a unique programme!
  • 56 pre recorded lesson of online content from industry experts over 7 courses
  • The best in digital insurance for practitioners and by practtioners
  • Online MCQ after each lesson
  • Join the discussion forum and make new friends
  • Certificate upon completion to show your expertise and comitment
  • 3 months to complete
  • Normal price US$1,400 Your Prime member price is US$999
  • Access to future versions included in your Prime membership!
Become a member

Prime Member: Contact Us

Reach out to us. Please fill up the form below
Let us know how we can help. You can expect a response within 24 hours
Services of interest

Arthur D. Little

Arthur D. Little has been at the forefront of innovation since 1886. We are an acknowledged thought leader in linking strategy, innovation and transformation in technology-intensive and converging industries. We enable our clients to build innovation capabilities and transform their organizations. ADL is present in the most important business centers around the world. We are proud to serve most of the Fortune 1000 companies, in addition to other leading firms and public sector organizations. For further information, please visit

Youi interacts with its consumers through social media

In Action Summary


The social engagement model Youi follows promotes transparency and builds trust with customers

Youi, a South Africa based insurer (with a business in Australia as well), has positioned its brand in an innovative way with consumers through the use of social media.

Youi seeks to differentiate itself through its flexible, transparent and open culture. Youi’s website contains the innovative ‘Wall’ where overall customer satisfaction and reviews are posted in real-time. Customer feedback and Youi’s responses on the ‘Wall’ are open for everyone to see and analyse. As anyone can openly share their experience, it gives current and potential customers real-time insight into whether they are making the right decision while choosing the products and the provider. Currently, user satisfaction is at 86% from 47,590 users (as at 20 May 2015).

The social engagement model Youi follows builds trust with customers by allowing current and prospective users to see and post reviews in real-time. In addition, Youi promotes itself as an open, attentive, transparent and responsive brand and culture.



Livefest 2019 Register Popup Event

Livefest 2019 Already Registered Popup Event

Livefest 2019 Join Live Logged-in Not Registered

Livefest 2019 Join Live Not Logged-in