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Sun Life offers one-stop platform to access health-care providers

In View Summary

In Canada, Sun Life has launched Lumino Health, a network of health resources comprising over 150K healthcare providers including dentists, massage therapists, chiropractors, physiotherapists, psychologists, vision care providers, naturopaths, acupuncturists.

The website is free to use and includes ratings, cost and other information to help Canadians find and select a healthcare professionals that fit their needs. The platform also allows customers to compare provider costs and use the latest apps to get insights from health industry experts.

Lumino Health’s website is a one-stop shop platform for health-case solutions

Chris Denys, Senior Vice-President, Sun Life has said of the collaboration: “In the past if you move house, you would have relied on word of mouth or spent time researching to find a new set of health providers like dentists and physiotherapists. Now, you can use Luminohealth.ca to find the best matches for you in less than a minute”.

Reported Benefits

Benefits to Customers:

  • Transparency
  • Vast information access
  • Quick and informed decision making
  • Customer Engagement
  • One stop shop
  • Reduced time and costs

Benefits to the Insurer:

  • Improved Customer Engagement and penetration
  • Greater customer reach
  • Innovation
  • Reduced costs and time

The Digital Insurer's View

As healthcare costs rise and medtech improves, customers are sometimes unable to afford healthcare which further hampers the decision making process when sourcing healthcare. Sun Life, in partnership Luminohealth, is offering to tackle both rising healthcare costs and assisting customers to source a wide range of doctors, ultimately re-enforcing the Sun Life brand in Canada as the provider of choice for health insurance.

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