Safe Auto’s implementation of Thunderhead’s SAS solution delivers customer communications in a more seamless and efficient manner
SafeAuto Insurance, a P&C insurer from the USA, has selected the NOW solution from Thunderhead to provide standardised documentation on a single platform for policy, billing and claims document generation. Thunderhead is a Software-as-a-Service solutions company. NOW provides communication options for SafeAuto’s customers across channels such as printing and faxing, as well as emerging channels such as texting and web delivery.
SafeAuto needed to implement a solution that would integrate with Guidewire’s InsuranceSuite, a platform that supports the core operations of the P&C insurer. SafeAuto selected the Thunderhead NOW platform in Sept 2012 to streamline the creation and delivery of customer communications across the enterprise.
“We needed a solution that could help bring our claims communications system into the 21st century,” said Jeff Fields, SVP and CIO of SafeAuto. “Thunderhead NOW’s open standards approach allows for easy implementation and integration with our other systems, and provides significant cost-efficiency improvements. We will now be able to create and deliver our customer communications in a more seamless and efficient manner, leveraging the latest channels, including online.”
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