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MetLife partners with AXA telemedicine platform

In Action Summary

Metlife and AXA have partnered to develop a teleconsultation service proposition to all employees in the US who are travelling overseas.

The customer experience and service proposition essentially allows employees to have face-to-face vitual medical consultation with US based doctors anytime and anywhere in the world. The 24/7 medical consultation team comprises of US trained and licensed physicians that can provide medical advice, treatment options, assistance with prescription refills and provider referrals. Providing instantaneous care will not only help employees be happy and productive, but also help in attracting top talent.

AXA’s virtual platform allows:

  1. Employees to use text, audio or video communication with the physician

  2. Offers member registration system, virtual waiting room, storage of medical history and discharge instructions as well as access to prescriptions globally or a direct referral to AXA’s provider network.

  3. No additional fees charged to the employees or their employer, as the teleconsultation services are included within existing travel assistance services.

Metlife and AXA enable 24/7 face-to-face virtual medical consultations with US providers anytime and anywhere in the world

Dr Cai Glushak, International Medical Director at AXA Partners said: Given the complexities of healthcare systems around the world, employees are looking for providers that are familiar to them, especially when they have an immediate need. If employees face an emergency or simply need a quick prescription refill, they don’t want to go through the ropes of navigating the local healthcare system or finding an in-language physician. They want a service that allows them to have accessible care in real-time.”

Ultimately, telehealth has been proven to reduce out-patient claims by over 30%, insurers have a significant incentive to promote remote consultations and mobile-based diagnostics. Although most claimants still prefer to speak to a doctor in person, younger generations are increasingly comfortable with a remote consultation, provided they trust the brand.

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