Sign up and be the first to know

About Hugh Terry & The Digital Insurer

Hugh Terry & The Digital Insurer Video

Contact Us

1 Scotts Road
#24-10 Shaw Centre
Singapore 228208

Write an article

Get in touch with the editor Martin Kornacki

email your ideas at [email protected]

Pre Registration Popup

itcasia2020 Registration Popup

Share Popup

Prime Member: Find out more

Access a unique programme!
  • 56 pre recorded lesson of online content from industry experts over 7 courses
  • The best in digital insurance for practitioners and by practtioners
  • Online MCQ after each lesson
  • Join the discussion forum and make new friends
  • Certificate upon completion to show your expertise and comitment
  • 3 months to complete
  • Normal price US$1,400 Your Prime member price is US$999
  • Access to future versions included in your Prime membership!
Become a member

Prime Member: Contact Us

REach out to us. Please fill up the form below
  • Let us know how we can help. You can expect a response within 24 hours


In Action Summary

Turkey’s HDI Sigorta, recognizing the importance of social media in engaging today’s consumers, has launched a Facebook messenger bot tasked with handling simple customer service requests.

HDI is using dialogue robots in Turkey to support sales on Facebook

With HDIBOT, customers can get a quotation by themselves in less than a minute with only two questions. Secondly, as 40% of the incoming calls to HDI Sigorta’s call center are claims enquiries, HDI’s policy holders can now establish the status of their claim with less effort and time. Although HDI is not the first insurer to launch a Facebook messenger bot, it is the first in Turkey, a region with 120m consumers and experiencing a growth in written premiums of 8% annually.

Ultimately, the HDIbot has positioned HDI Sigorta as one of Turkey’s digital insurance pioneers in a market that is often overlooked by western insurers.


Livefest 2019 Register Popup Event

Livefest 2019 Already Registered Popup Event

Livefest 2019 Join Live Logged-in Not Registered

Livefest 2019 Join Live Not Logged-in