Generali and Google have entered into a strategic partnership aimed to disrupt the traditional insurance industry. The move will create and innovate a cloud-based platform of customised products and services.
The experts from both companies will collaborate to deliver better customer service, with faster and more accurate process management made possible through the use of machine learning available through Google Cloud platforms. The teams will work together to solve business problems using intelligent collaboration tools and the cutting-edge features of Google’s machine learning.
To boost the partnership agenda, an intense training program is being rolled out that will focus on new technologies such as AI and machine learning.
As per the plan, the partnership will work on three priorities –
- Provide “new and personalized digital solutions and services” for Generali’s retail business and corporate clients”
- Help Generali agents “facilitate and expand their relationship with customers”
- To accelerate customer service through cloud technology
Marco Sesana, Generali Country Manager Italy & Global Business Lines, added: “With this partnership, we accelerate our strategic plan to be the life partner of people in the relevant moments: family, wellness, work and mobility. Together with Google, combining our mutual skills, we will develop insurance solutions with innovative and technologically advanced services. We want to make the experience of our Global Business Lines retail and corporate customers excellent and personalised.”