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About Hugh Terry & The Digital Insurer

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Services of interest
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Arthur D. Little

Arthur D. Little has been at the forefront of innovation since 1886. We are an acknowledged thought leader in linking strategy, innovation and transformation in technology-intensive and converging industries. We enable our clients to build innovation capabilities and transform their organizations. ADL is present in the most important business centers around the world. We are proud to serve most of the Fortune 1000 companies, in addition to other leading firms and public sector organizations. For further information, please visit www.adlittle.com

Concirrus – Behavioural intelligence software for motor and marine insurance

In View Summary

Working with leading London and global insurers, Concirrus have proven that behaviour is a better indicator of risk than demographics, and they’re on a mission to change the way insurance works.

Concirrus is the creator of Quest – AI and machine learning software. Focused on the commercial marine and motor insurance markets, Quest accesses and interprets large sets of industry and sensor data – such as fleet movements, engine performance and weather – and combines this with an insurer’s own information to reveal the behaviours that correlate to claims.

Insurers that subscribe to Quest and their datasets use the platform to:

  • Optimise rating and pricing for commercial marine and motor customers, meaning fairer and more accurate premiums.

  • Deliver connected insurance products that encourage ‘good behaviours’ and use real-time event notifications to drive preventative action that reduce overall risk.

  • Segment their existing portfolio into good risk, bad risk and avoidable risk, and target capital accordingly.

Concirrus have proven that behaviour is a better indicator of risk than demographics and they’re on a mission to change the way insurance works

Marine case study

Client situation: A large commercial insurer wanted to use vessel movement data to identify new sources of marine risk regarding ports.

What they did: A subset of the customer’s marine exposure and claims data was augmented with connected datasets within Quest. Analytics showed where disproportionately high levels of risk were occurring.

Impact: A global port risk ranking was developed and integrated into their business processes and is now continually updated with live data.

Reported Benefits

Benefits to customers

  1. Reduced premiums
  2. Improved product and services
  3. Transparency
  4. Improved turnaround times

Benefits to insurers

  1. Enhanced underwriting risk awareness
  2. Improved profitability
  3. Reduced costs
  4. Improved customer experience

The Digital Insurer's View

We expect to see growing capital investment in data enrichment and machine learning platforms across all product categories. This will enable insurers to improve overall Combined Operating Ratio (COR), develop new services and realise outwards reinsurance savings.

Concirrus provide a compelling SaaS solution in this space, offering reduced time to market and the opportunity to become a disruptive force, particularly in the less technologically mature marine category.

References

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