Carpenters, a UK based claims service provider has launched MyClaim app for insurers, enabling them to receive real-time communication and submit instructions, information and documents quickly and conveniently through its portal.
The platform generates a 60% take-up rate with approx. 21,000 accounts registered. Over 20,000 users log-on each month with an average time of four minutes spent on the app.
For the customers, the app provides a simple way to keep track of their claims, review the status/documents etc, upload/download relevant information and link key dates/appointments.
Karen Campbell, CIO comments: “We understand that our clients demand a faster and more nimble full cycle claims service. We have seen more insurer and broker clients accessing the portal, hitting peaks of 1,200 log-ins per day. MyClaim has significantly enhanced our client servicing by allowing us to deal with claims more efficiently, reducing the amount of time customers spend on collating information and providing an enhanced processing framework. The app demonstrates our commitment to improve the claims process through innovation and utilising technology to give our customers a service which is faster than expected.”