BMS Funding has partnered with Claims Technology to provide Claims-as-a-Service. The partnership will launch a fully digital, “touchless” personnel injury claims portal and is part of BMS’s response to the Civil Liabilities bill 2019 which will force law firms and insurers to digitize old fashioned processes that burden consumers.
The benefits include –
- Preparation for the Whiplash Reforms. – The Ministry of Justice are increasing the small claims limit to £5,000 for RTAs, and £2,000 for all other personal injury claims. Law firms need to digitise their operating models to make claims under this amount profitable.
- Improve Operational Efficiency – Streamline the end-to-end claims process. Additional features include,, online customer support or insurance adjustors for low severity cases and in-built tools identify fraud or misuse.
- Support Best-in-Class Customer Experience – 24/7 self-service tools and offers an omnichannel experience.
Michael Lewis, CEO Claim Technology has said of this launch: “Our claims automation capability will save hours of ‘touch time’ on processing a claim and transform the customer experience through innovative digital self-service.”