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Visor.ai automates conversations using chatbots and AI

In View Summary

Visor.ai is a Portuguese startup that seeks to help companies automate their interactions, through AI and chatbots. Its technology aims to help companies respond to clients’ enquiries and also to generate leads and execute transactions. Although the scope of application of Visor.ai’s solution spans across many industries, the insurance and banking sectors have demonstrated most traction and account for more than 50% of the business. Specific templates have therefore been developed to speed up set-up which is programmed to happen in six weeks.

The solution consists of a cloud-based as a service platform that allows clients to autonomously edit chatbot contents without programming. Visor.ai uses:

• A modular approach by which the core technology is complemented by the industry-specific modules and desired functionalities;
• Well developed UX, letting the user do desired integration on their own, through REST API and SOAP API.

To date, Visor.ai works on projects in English, Portuguese and Spanish and has operations in Portugal, Spain, Angola and Poland. Its current clients include Fidelidade, Credibom, CA Seguros, Tranquilidade and Oney.

Reported Benefits

• Plug & Play
• Modular architecture to fit client specific needs by adding or removing modules
• Permits live chat and optimised flow for improved user experience
• Constant assistance – to help the chatbot respond best to its users
• Portuguese natural language processing

The Digital Insurer's View

Visor.ai is an agile startup that started as a chat app but adapted its offering as a result of potential client feedback. This strategic move has opened a multitude of paths that the co-founders are seeking to pursue, with a clear focus on insurance.

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