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360Globalnet – Digital Claims Management Platform

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In View Summary

 

Register – Free Webinar on Insurance Through the Eyes of the Customer

360Globalnet is a UK based enterprise software provider focused on enabling audio/visual and associated data analytics to the insurance, construction, healthcare and government industries, allowing them to make faster decisions, improve customer service and reduce costs.

By combining custom built technology such as video over internet, live streaming and even UAV (drones) with a crowd sourced business model to collect and share information, 360Globalnet have built a digital claims management experience based on a customer self-service model. Their solution puts the customer in control along with maximising the benefits of mobile devices for operational roles as diverse as Insurance Assessors.

According to the 360Globalnet team, if you could “see every claim” and “see every risk” you would be able to settle claims quicker whilst optimizing the claims cost. Similarly, through “seeing every risk” you would make better decisions and improve the quality of your book of business. 360Globalnet makes this possible through various tools it offers:

360globalnetservices

Digital claims management experience based on a customer self-service model

What if everyone involved in the settlement of a claim, from the first notice of loss to repair, had all the real-time data they needed in front of them – text, images and video – moments after it occurred?”, asked Paul Stanley, 360Globalnet CEO. “Seamless, real-time visibility across the claims process is a winning proposition for insurers that can be implemented with low up-front costs, minimal disruption to existing software and short implementation times.

In March 2016, 360Globalnet announced a strategic investment by CSC in 360Globalnet which will provide 360Globalnet with more resources to expand the reach of its streaming and data processing solution.

Reported Benefits

Benefit to Customers

  • Flexible claims reporting options
  • Specialists no longer need to be on-site to assess a situation so costs reduced
  • Speedy and accurate claims settlement
  • Administrative delays removed leading to improved customer satisfaction
  • Telehealth
  • Customer video capture

Benefit to the Insurer

  • Audio/Visual streaming of claims management
  • Field based fraud investigation
  • Real time data visualisation
  • Lower cost of claims management
  • Higher customer retention rate as claims are settled in a seamless automated fashion

The Digital Insurer's View

Claims represent the moment of truth for insurers with regard to the customers’ journey. It is at this critical juncture that Globalnet360 focuses on. It lets you experience the future of digital claims where customers can self-manage their claim from any mobile device via video/imagery and text. On top of that, 360Globalnet ensures that a genuine claim gets settled in minutes, whilst claims that are more complicated or nuanced will be flagged for further analysis.

Ultimately, the era of smartphones equipped with video streaming and 4G connectivity is enabling policy holders to submit claims seamlessly and autonomously. Specifically, with digital empowerment, customers are now better equipped to engage with claims infrastructure themselves and the inclination towards self-service is clearly visible.

360Globalnet will be speaking at our next webinar on “Insurance Through The Eyes of the Customer” on 15th June.  Register below to claim your spot.

Register – Free Webinar on Insurance Through the Eyes of the Customer

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