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P&C Insurance – Change now to get ahead – Accenture


Article Synopsis :

Insurers today are at a transformative stage. They need to focus on overhauling their business models and improving operational efficiency in order to cater to the new age of digital customers.  The hybrid customer today is the epicentre of the new digital revolution and the need of the hour is to deliver an integrated multi channel experience.

 The Digital Insurer reviews Accenture’s Report on Destination digital - P&C Insurance - The Digital Insurer - Change now to get ahead

Does your insurer have a digital destination?

The Accenture Insight paper on digitisation “Destination digital – P&C Insurance – The Digital Insurer – Change now to get ahead” discusses the challenges the P&C insurance industry is currently facing and the way forward for them in terms of seizing the opportunities of the digital revolution in personal lines.  While focusing on the pace of consumer and technological change, the insight paper highlights:

  • Digital disruption is adding to insurance industry challenges
  • The digital revolution; transforming the way insurers do business
  • The digital revolution brings threats as well as opportunities
  • The Digital Insurer: connected, analytic, agile
  • The Digital Insurer will need to embrace bold change, but in a new way

Digital Insurer's Comments

In order to gain the trust and loyalty of digital customers, P&C insurers across Asia will require deeper insight into customer behaviour and understand how these interact to generate business for insurance companies. Insurers will need to look for a concerted solution comprising of  processes, business lines, channels, and products in order to deliver a unique customer experience 

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