The real test of value for insurance is at the point of claim. It is also a point of conflict. Claimants want to maximise payouts; insurers want to minimize them. And this undermines trust in the relationship. But it doesn’t have to be this way. So I’ve looked at how video can change the trust dynamic in the relationship between insurer and insured.
Imagine the scene. You drop a tin of paint on your living room carpet. After cursing your misfortune, you contact your insurer, who calls you back at an agreed time. They invoke a video call and you have a virtual face-to-face discussion about the incident with a claims assessor.
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About the Author
Rick Huckstep
ChairmanRick is a thought leader within the global InsurTech startup community. As an investor, adviser and mentor, Rick publishes many thought leadership pieces on InsurTech with The Digital Insurer and is also the Chairman of The Digital Insurer providing input and advice on the development of the business.
