By Will Pritchett & Louise Portelli, KPMG In the digital age, consumers have more power than ever before. They have a plethora of choice through multiple channels and their loyalties are often as mobile as their devices. Trust in insurance firms remains low while expectations of service and personalisation are only getting higher. By its […]
READ MORETechnology and the transformation of the insurer’s business model
Today’s insurers are caught between conflicting pressures. The changing regulatory landscape, evolving customer needs, and the disruptive impacts of technology are clear challenges to current operating models, while new entrants to the marketplace compound pressures on market leaders. Insurer’s business models must evolve; however, legacy systems, processes and skill competencies present significant roadblocks to change. […]
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