Insurers are expanding their use of AI from improving the customer experience to driving sales. Allstate, the largest publicly held personal lines property and casualty insurer in the US, deployed cognitive artificial intelligence (AI) agent Amelia in 2017. Since then, she has collaborated with live agents on more than three million calls, cut the duration […]
READ MOREHow blockchain is tackling insurance industry challenges
After years of excited predictions, at last we are seeing the emergence of solid blockchain use cases in banking, and other industries. Current trends show that greater blockchain use in insurance is on the horizon. Blockchain, or distributed ledger technology, uses advanced cryptographic techniques to create a secure ledger of information that prevents the unauthorised […]
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