Accenture Technology Vision for Insurance 2015
Article Synopsis :
Carriers that embrace the new collaborative economy have an opportunity to enable and monetize disruption, placing them on a path to higher growth. The leaders are already reviewing their role in a future economy where service is personalized and real-time, measured by outcomes, and delivered through powerful ecosystems.
In the info-graphic “Accenture Technology Vision for Insurance 2015”, Accenture highlights five challenges for aspiring digital leaders, responses to which require a stretch beyond the boundaries of the traditional enterprise – as well as traditional insurance:
1. THE “INTERNET OF ME”
The “Internet of Me” is changing the way people around the world interact through technology, placing the end-user at the center of every digital experience.
2. OUTCOME ECONOMY
Digital devices at the intersection of digital and physical worlds are powering an Outcome Economy enabling new business models that shift the focus from selling things to selling results.
3. THE PLATFORM (R)EVOLUTION
The Platform (R)evolution reflects how digital platforms are becoming the tools of choice for building next-generation products and services – and entire ecosystems in the digital and physical worlds.
4. THE INTELLIGENT ENTERPRISE
The Intelligent Enterprise is making machines smarter, embedding software intelligence into every aspect of the business to drive new levels of operational efficiency, evolution, and innovation.
5. WORKFORCE REIMAGINED
Workforce Reimagined sees advances in human interfaces, wearable devices, and smart machines enabling intelligent technology to become a ‘team member’ that works alongside employees.
Digital Insurer's CommentsSocial, mobile, analytics, cloud, and the Internet of Things are oft written about as driving forces of change in insurance, but it’s the customer-centric (as opposed to policy-centric) business models these tools enable that forms the major story.
Retail, consumer goods, financial services (outside of insurance), pick an industry and companies are figuring out new ways to give digital consumers what they want. Digital insurers are likewise customer-driven rather than organisation-driven. They understand the insurer closest to the customer wins.
The megatrends identified in this report define five areas in which digitally-minded insurers need to invest. Strategy, technology and execution in these vectors will help insurers get from where they are to where they need to be.
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