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TDI Point of View:

21st Century Claims – Why AI still needs the human touch

TDI’s Simon Phipps, alongside Mark Breading from Strategy Meets Action, ask why, despite the potential of AI being well-recognised across the claims function, do insurer’s AI claims projects struggle to get beyond the POC phase? To help answer this question they also speak with Rupin Mago of InsurTech omni:us on its unique approach, which is achieving impressive results helping insurers improve claims with new tech, in particular AI.